Global IT Operations Lead — Sourcing & ServiceNow (1-year)

Novo Nordisk Foundation; Gentofte Kommune; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

Novo Nordisk Foundation seeks a Team Lead for IT Operations to shape global IT services across Denmark, Europe, the US and Asia. The role focuses on sourcing strategy, vendor negotiations and building a support model for the new headquarters.

The position reports to the Head of Corporate IT, involves travel, and allows flexible working arrangements. It is a one-year parental cover with a strong emphasis on leadership and collaboration with stakeholders.

Qualifications

• Solid experience from IT operations or service delivery including managing suppliers, services and people.
• Ability to set direction, create structure and follow through, with clear communication to vendors and stakeholders.
• Experience from an international organisation with an outsourced IT environment is advantageous.

Responsibilities

• Develop and lead the future sourcing strategy, including vendor negotiations with stakeholders.
• Establish the IT support model for the new headquarters and prepare for its inauguration.
• Define scope and roadmap for the shared ITSM platform (ServiceNow) and implement the plan.
• Own service quality across locations, ensuring stable, secure IT support and tracking SLAs with partners.
• Manage day-to-day vendor relationships and contribute to budget follow-up and cost allocation.
• Lead and develop the Operations team, set priorities, and foster accountability and knowledge sharing.
• Act as the escalation point for major incidents, coordinating with internal and external partners.

Skills

IT operations

Vendor management

People management

Service delivery

Strategic thinking

Stakeholder communication

ServiceNow knowledge

Danish & English fluency

Education

Relevant education preferred

Tools

ServiceNow

Job description

Novo Nordisk Foundation seeks a Team Lead for IT Operations to shape global IT services across Denmark, Europe, the US and Asia. The role focuses on sourcing strategy, vendor negotiations and building a support model for the new headquarters.

The position reports to the Head of Corporate IT, involves travel, and allows flexible working arrangements. It is a one-year parental cover with a strong emphasis on leadership and collaboration with stakeholders.