Global IT Operations Lead: Sourcing, ServiceNow & Vendors

Fondenes Videnscenter; Hellerup; Hybrid; DKK 900,000 - 1,200,000; Full time

Job summary

Novo Nordisk Foundation is seeking a Team Lead for IT Operations to shape our sourcing strategy and negotiate with potential vendors. You will help build the IT support model for our upcoming headquarters and set the roadmap for our shared ITSM platform.

Based in Hellerup, Denmark, with international responsibilities and travel, the role also leads and develops the Operations team and coordinates with internal and external partners to ensure stable, secure IT services.

Qualifications

• Experience in IT operations or service delivery with responsibility for suppliers, services and people.
• Documented experience negotiating and managing complex IT vendor agreements.

Responsibilities

• Develop future sourcing strategy and participate in vendor negotiations.
• Establish the IT support model for the new headquarters.
• Define scope and roadmap for the shared ITSM platform (ServiceNow).
• Own service quality across locations with external partners and local contacts.
• Manage vendors, contracts, and budget follow-up.

Skills

IT operations

Vendor management

Team leadership

ITSM

Negotiations

Budgeting

Stakeholder communication

Education

Bachelor's degree

Tools

ServiceNow

Job description

Novo Nordisk Foundation is seeking a Team Lead for IT Operations to shape our sourcing strategy and negotiate with potential vendors. You will help build the IT support model for our upcoming headquarters and set the roadmap for our shared ITSM platform.

Based in Hellerup, Denmark, with international responsibilities and travel, the role also leads and develops the Operations team and coordinates with internal and external partners to ensure stable, secure IT services.