Global Discovery Center Operations Leader

the LEGO Group; Billund; On-site; Confidential; Full time

Job summary

The LEGO Group is seeking a Head of LEGO Discovery Operations to lead a network of 29 LEGO and LEGOLAND Discovery Centres across North America, Europe and Asia, driving guest experiences, performance and scalable operations.

Based in Billund or Copenhagen with global travel, you will shape standards, develop leaders, and partner with LEGO Location Based Leadership to execute the strategy and ensure the brand promise across sites.

Qualifications

• Degree in hospitality or tourism
• Experience in a similar role running attractions/theme parks or multi site operations location in leisure/tourism industry
• International experience in a senior leadership role
• Experience in attraction and theme park operations management in senior leadership team roles preferably working for well known global brands
• Multi-Site Consumer Operations (Retail & Hospitality)
• Global multi-site leadership
• Strong financial mindset
• Guest/ Customer experience obsession
• Operational standardization + flexibility
• Digital fluency
• Ability to manage complexity across cultures and regions
• Transformation experience
• Highly flexible and adaptable with a positive mindset
• Experience leading senior leaders and influencing peers

Responsibilities

• Lead the operational performance of 29 LEGO and LEGOLAND Discovery Centres across regions through regional directors and site heads.
• Drive improvements in guest satisfaction, operational excellence, profitability and long-term business performance.
• Ensure strong execution while balancing commercial priorities with the guest experience and brand standards.
• Lead, coach and develop a high-performing team of operational leaders across regions.
• Embed scalable processes, tools and ways of working to improve efficiency and support long-term success.

Skills

Multi-site leadership

Hospitality operations

Global brand knowledge

Change management

Education

Degree in hospitality or tourism

Job description

The LEGO Group is seeking a Head of LEGO Discovery Operations to lead a network of 29 LEGO and LEGOLAND Discovery Centres across North America, Europe and Asia, driving guest experiences, performance and scalable operations.

Based in Billund or Copenhagen with global travel, you will shape standards, develop leaders, and partner with LEGO Location Based Leadership to execute the strategy and ensure the brand promise across sites.