Global CRM & Field Force Excellence Lead

Demant A/S; Smørumnedre; On-site; DKK 900,000 - 1,200,000; Full time

Job summary

Demant A/S in Denmark invites a CRM & Field Force Effectiveness Manager to strengthen the productivity of our global sales and local customer-facing teams by connecting commercial strategy, data, technology, and field execution.

You will join the Global Sales department within Demant's Hearing Aids, International Sales business, and work with Sales, Marketing, Finance and local markets to turn strategy into practical improvements that drive measurable commercial results.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• 5+ years of experience in a similar role supporting sales teams in an international organization.
• Experience with CRM, analytics, and field force effectiveness.
• Experience from healthcare, medical device, pharmaceutical, or B2B industries is an advantage.

Responsibilities

• Drive field force productivity through customer coverage, targeting, territory alignment, resource allocation, call planning and performance frameworks.
• Enhance CRM effectiveness by supporting Salesforce governance, data quality, user adoption and best practices.
• Turn field activity and market data into actionable insights via dashboards, reporting and performance measurement.
• Support Management Business Reviews, Quarterly Deep Dives and leadership reporting for improvement initiatives.
• Collaborate with Sales, Marketing, Finance, Commercial Operations, technology teams and local markets to translate strategy into field execution.

Skills

Field Force Effectiveness

CRM

Sales Analytics

Territory Management

Stakeholder Management

Data Visualization

Education

Bachelor’s or Master’s degree in a relevant field

Tools

Salesforce

Power BI

Excel

Job description

Demant A/S in Denmark invites a CRM & Field Force Effectiveness Manager to strengthen the productivity of our global sales and local customer-facing teams by connecting commercial strategy, data, technology, and field execution.

You will join the Global Sales department within Demant's Hearing Aids, International Sales business, and work with Sales, Marketing, Finance and local markets to turn strategy into practical improvements that drive measurable commercial results.