Microsoft D365 CE Functional Consultant - Global IT

Demant; Smørumnedre; Hybrid; DKK 700,000 - 900,000; Full time

Job summary

Demant is transforming its global digital landscape and implementing Dynamics 365 CE across 25 countries. As a Functional Consultant, you will help shape the platform for Hearing Care, collaborating with product owners, architects and business stakeholders to deliver robust CRM solutions.

The role is based in Smørum with flexibility to work from home in line with company policy. You’ll join a large transformation program, travel 10–15 days annually, and grow into architecture or leadership roles

Qualifications

• Practical experience configuring Microsoft Dynamics 365 CE.
• Ability to deliver CRM implementations in complex environments.
• Experience across Marketing, Sales, Customer Service or Contact Center.
• Ability to map end-to-end business processes in the Microsoft ecosystem.
• Knowledge of cloud infrastructure and deployment pipelines is a plus.
• Experience from global or multi-country implementations is beneficial.
• Excellent collaboration and ownership mindset.

Responsibilities

• Translate business needs into scalable design specifications and user stories.
• Configure the platform using standard capabilities where possible.
• Test, document, and demonstrate new functionality to stakeholders.
• Keep up-to-date with Microsoft releases and ensure platform reliability and performance.
• Collaborate with Product Owners, Analysts and Solution Architects across markets.
• Support onboarding of markets within a cross-functional team.

Tools

D365 CE

Dataverse

Power Platform

Azure

Azure DevOps

Deployment pipelines

Job description

To support our ambitious business strategy, we are transforming our global digital landscape. Over the next 6–8 years, we will replace more than 100 business applications and implement Microsoft Dynamics 365 Finance & Operations and Customer Engagement across 25 countries.

As a Functional Consultant, you'll become part of one of Demant's largest and most strategic transformation programs, helping shape the global D365 CE platform that will support our Hearing Care business for years to come. This is a unique opportunity to influence the future solution and backbone of our business at true enterprise scale, while seeing your work create value for colleagues—and ultimately for millions of hearing care customers worldwide.

Your role

You'll join a transformation program of around 90 specialists, working alongside Product Owners, Architects, Developers, Functional Consultants, UX specialists and business stakeholders. Together, we're building a scalable global platform and continuously onboarding new countries. Your focus will be to understand business needs, design and configure robust D365 CE solutions, and ensure high-quality deliveries that can be reused across markets.

Our current scope within D365 CE includes Marketing, Sales & Customer Service, Universal Resource Scheduling, Contact Center, and Teams Dialer. In addition, we build and integrate with a reimbursement solution, D365 Finance & Operations, PIM and other backend solutions.

What you'll do

You'll be involved throughout the entire solution lifecycle—from the first workshop to successful onboarding of markets. You'll collaborate with Product Owners, Business Analysts and Solution Architects to understand business challenges and demonstrate how standard D365 CE functionality can support them. Furthermore, you will:

• Transform business needs into scalable design specifications, prepare features and user stories for development
• Configure the platform with a good focus on using standard capabilities whenever possible.
• Test and document your work, demonstrate new functionality to colleagues and stakeholders, and continuously look for opportunities to improve the solution.
• Keep ajour on Microsoft's upcoming releases, share knowledge with your team and help ensure our platform remain reliable, scalable and well performing.

You won't be doing this alone. You'll become part of one of our cross-functional product teams, working closely with other Functional Consultants to build end-to-end capabilities that support our global business. We deliver through agile delivery trains, designing for global and specifying and delivering in increments.

Your team

You’ll report to the IT Director, Head of Customer Engagement, and join the Global Customer Engagement team within Hearing Care IT, a collaborative team of Business Analysts, Functional Consultants, Solution Architects, Scrum Masters and UX specialists. Most of the team is based at our Demant headquarters in Smørum, where we enjoy working closely together while offering flexibility to work from home according to company policy. This role will also be based in Smørum.

The role includes approximately 10–15 travel days each year, typically when collaborating with colleagues and business stakeholders across our international markets.

What you bring

You have practical experience configuring Microsoft Dynamics 365 CE and you understand what it takes to deliver successful CRM implementations in complex business environments. Whether your expertise mainly lies within Marketing, Sales, Customer Service or Contact Center, you're motivated by building solutions that balance business value, quality and speed to market.

You enjoy uncovering and converting business needs to D365 CE enabled processes, and you understand how end-to-end business processes come together across the Microsoft ecosystem. Finally, you are comfortable working with technologies such as Dataverse, Power Platform and Azure.

Understanding cloud infrastructure, Azure DevOps, deployment pipelines and customer care solutions is an advantage, just as experience from global or multi-country implementations.

Just as important; you're someone who enjoys solving problems together with others. You communicate well, take ownership of your work and believe that best solutions are found through collaboration.

Grow with us – Career Opportunities

This transformation will continue for years—and so will the opportunities.

As our global organization evolves, new responsibilities and career paths will emerge. Whether you want to deepen your functional expertise, move into architecture, product ownership or leadership, you'll have the opportunity to grow alongside one of the largest Microsoft Dynamics transformations in the industry.

We invest in long-term careers and want talented people to grow with Demant.

Questions about the position:

Dina Bjørn Andersen — [e-mail]

Questions about the hiring process:

Niklas Boserup — [e-mail]