Customer Service Support

Emerson Process Management; Herlev Kommune; On-site; DKK 320,000 - 420,000; Full time

Job summary

Emerson is seeking a Customer Service Representative to join the European customer service team based in Karlslunde, Denmark. You will be the first point of contact for external customers and internal departments, handling phone and email support, order entry and follow-up, and providing sales support across Scandinavia.

You will advise customers on the product range, manage orders in JD Edwards, and support the sales force with administrative tasks.

Qualifications

• 3+ years of experience in a commercial, customer-focused, international customer service team.
• Service-minded, conscientious, with a strong sense of responsibility.
• Strong communication and organizational skills; proficient with MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• First point of contact for external customers and internal departments
• Phone / Email support
• Order entry and follow-up
• Commercial + first line technical support
• Complaint handling (product + transport)
• Sales support
• Demo stock transactions
• Performs other duties as assigned

Skills

Customer service

Multitasking

Team player

Initiative

Tools

JD Edwards

ERP systems

CRM systems

Job description

Overview
As a Customer Service Representative, you will be part of the European customer service team in which you will be responsible for the Scandinavian countries, and you will be based in our Sales office in Karlslunde (DK). You are the point of contact for external customers (incl. key account handling) and internal departments, and you deliver a fast and reliable communication and order follow-up. You will answer all incoming calls and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and e-mail. In addition, you will give administrative support to our sales force in Scandinavia. Any other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.
You will be reporting to the local Team Leader.

In This Role, Your Responsibilities Will Be:

• First point of contact for external customers and internal departments
• Phone / Email support
• Order entry and follow-up
• Commercial + first line technical support
• Complaint handling (product + transport)
• Sales support
• Demo stock transactions
• Performs other duties as assigned

Who You Are:

• Minimum 3 years of experience in a commercial, customer-focused, and international Customer Service team.
• A service minded, conscientious personality with a big sense of responsibility.
• Initiative taker, team player and multitasker with a customer-centric mindset
• Familiar in working with other cultures
• Accurate, strong organizing skills and good computer skills and good mastering of MS Office tools (Outlook, Word, Excel, Power Point)

For This Role, You Will Need:

Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines. Native Danish speaker and excellent communication skills in Swedish and/or Norwegian and/or Finish and a good knowledge of English.

Preferred Qualifications That Set You Apart:

• Technical interest would be an advantage but is not required
• Knowledge of any ERP and/or CRM system will be an advantage

Our Culture & Commitment to You:

Emerson’s global Professional Tools business offers the broadest portfolio of reliable tools and technologies for those working in mechanical, electrical, and plumbing trades. With unparalleled expertise from RIDGID, Greenlee and Klauke, we deliver trusted products that provide dependable performance to handle the industries’ toughest challenges. Visit www.emerson.com/professionaltools for more information of Emerson’s professional tools portfolio.

Professional Tools is an equal opportunity employer and strongly supports diversity in the workplace.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.
Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.
Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation and supports the inclusion and professional development of all employees.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

Work location

Denmark