Følsgaard is looking for a Customer Relations & Order Manager – MarineTech

Hans Følsgaard A/S; Køge; On-site; DKK 550,000 - 750,000; Full time

Job summary

Hans Følsgaard A/S seeks a Customer Relations & Order Manager for MarineTech. You will be the trusted contact for a select group of key customers, advising on products and delivery options, and ensuring orders are executed smoothly from quotation to delivery.

In this role you balance relationship-building with practical order coordination, forecast follow-up and cross-functional collaboration to maintain high customer satisfaction and reliable, on-time deliveries.

Qualifications

• Experience with B2B customer management and order coordination.
• Comfortable working with ERP and CRM systems and structured follow-up.
• Strong communication in Danish and English, customer-focused.

Responsibilities

• Be the primary contact for a small portfolio of key customers.
• Manage orders from A to Z, including pricing and delivery.
• Coordinate with suppliers and internal teams to meet commitments.
• Provide proactive updates on quotations, orders and deliveries.
• Maintain accurate customer and order data in ERP/CRM systems.
• Travel 10–15 days per year to meet customers.

Skills

B2B customer mgmt

Order coordination

ERP & CRM

Customer service

English & Danish

Tools

ERP systems

CRM systems

Job description

Customer Relations & Order Manager - MarineTech

Do you build the kind of customer relationships where trust makes the difference?

At MarineTech, we are looking for a Customer Relations & Order Manager who will take responsibility for a small portfolio of key customers and ensure an excellent customer experience from agreement to delivery.

This is not a traditional sales role focused on hunting for new business. Your success will come from knowing your customers, understanding their needs and business, and building strong, long-term relationships based on trust, reliability and professional advice.

Your role

You will be the customer’s primary point of contact and trusted advisor, working closely with colleagues, suppliers and partners to make sure everything comes together.

You will combine customer relationship management with hands-on responsibility for orders, forecasts and deliveries. This means staying close to your customers, anticipating their needs and ensuring that commitments are followed through.

Your key responsibilities will be to:

• Build, maintain and develop strong relationships with existing customers
• Act as the customer’s primary contact and advise on products, solutions and delivery options
• Manage orders from A to Z, including requirements, prices, terms, documentation and delivery
• Follow up on customer forecasts and coordinate internally to support material and delivery planning
• Coordinate closely with customers, suppliers and internal teams
• Proactively keep customers informed about quotations, orders, deliveries and deviations
• Maintain accurate customer, order and activity data in ERP and CRM
• Identify opportunities to further develop existing customer accounts
• Look forward to 10-15 travel days per year as an opportunity to meet customers, build stronger relationships and get closer to their business.

You probably have experience from B2B customer management, order coordination, sales or customer service. More importantly, you enjoy building relationships and creating a customer experience where people know they can rely on you.

We imagine that you:

• Have experience working with B2B customers and coordinating orders or deliveries
• Have a good commercial understanding and an interest in technical products and solutions
• Are comfortable working with ERP and CRM systems and structured follow-up
• Ideally have experience coordinating with suppliers, carriers and complex deliveries
• Communicate professionally in both Danish and English

As a person

You are outgoing and approachable and naturally create good relationships with customers and colleagues. You are service-mind without losing sight of the commercial perspective.

At the same time, you are structured and proactive. You take ownership, keep an overview when several things are happening at once, and make sure agreements and commitments are followed through to completion.

Why this role?

You will get a role where relationships matter. Rather than constantly chasing the next customer, you will have the opportunity to understand a smaller number of important customers in depth and become a trusted partner in their day-to-day business.

You will be close to both customers and the internal organization, giving you a central role in turning customer needs into reliable solutions and deliveries.

Interested?

If you want to help develop the specialized container and maritime transport industry - while developing yourself professionally and personally - then we look forward to hearing from you.

If you have questions, feel free to contact HR Manager Louise Buur at [phone].

Hans Følsgaard A/S is a global technology company with roots in engineering and a clear ambition to support the green transition through intelligent, reliable solutions. Since 1922, we have provided specialised technology expertise to industry, and our team of more than 120 employees is based across locations in Denmark, Norway, Germany, India and China.

Collaboration, accountability and integrity are at the heart of how we work. We operate with flat organisational structures, take a long-term perspective and value curiosity, professional expertise and initiative.