Floor Manager: Lead Service & Guest Experience

CAFÉ FLOTTENHEIMER ApS; København; On-site; DKK 420,000 - 540,000; Full time

Job summary

C Cafe Flottenheimer is seeking an experienced Floor Manager to lead the front‑of‑house team and ensure exceptional dining experiences. You will coordinate daily service, supervise the waiting staff, and work closely with the kitchen to maintain smooth operations.

Applicants should have proven supervision experience in hospitality, strong leadership and communication skills, and a passion for delivering high‑quality guest service.

Qualifications

• Solid experience as a Floor Manager, Head Waiter, or in a similar supervisory service role.
• Strong leadership and communication skills, including the ability to coordinate a busy team.
• Knowledge of beverage service, stock control, and payment systems.
• Passion for hospitality and delivering attentive, professional guest service.

Responsibilities

• Welcome guests, take orders, and serve food and beverages
• Coordinate daily service, allocate sections, and organize waiting staff duties
• Brief, guide, and train waiting staff to maintain service standards
• Coordinate orders and service timing with the kitchen team
• Monitor beverage stocks, arrange replenishment, and minimize waste
• Handle reservations, guest enquiries, and complaints professionally
• Oversee payments, opening and closing routines, and dining‑area cleanliness

Skills

Floor management

Leadership

Communication

Hospitality

Tools

POS systems

Stock control

Payment systems

Job description

C Cafe Flottenheimer is seeking an experienced Floor Manager to lead the front‑of‑house team and ensure exceptional dining experiences. You will coordinate daily service, supervise the waiting staff, and work closely with the kitchen to maintain smooth operations.

Applicants should have proven supervision experience in hospitality, strong leadership and communication skills, and a passion for delivering high‑quality guest service.