Fleet Prep & Customer Service Agent (Station)

Europcar Group; Esbjerg; Hybrid; DKK 260,000 - 310,000; Full time

Job summary

Europcar Mobility Group Esbjerg is seeking a Station Agent to ensure fleet readiness and deliver top-class customer service. The role involves preparing vehicles, performing inspections, and coordinating handovers while maintaining documentation and safety standards.

Ideal candidates are entry-level with a focus on accuracy, reliability, and teamwork. This position offers hands-on work in a dynamic fleet operations environment designed to grow skills and experience within a supportive company

Qualifications

• Experience in customer service or clerical/administrative support is beneficial.
• Entry-level; may require vocational training.
• No university degree required.

Responsibilities

• Prepare vehicles according to standards, ensuring cleanliness and documentation.
• Inspect vehicles using the Ready for Rent checklist.
• Deliver and collect vehicles with handover details (CO2 emissions and vehicle value).
• Identify damage or maintenance issues and document findings at collection points.
• Assist Station Manager, Fleet Manager and Team Leader with tasks including vehicle movements and customer service.
• Maintain a high standard of customer service and professional interactions.
• Follow health, safety and environmental guidelines and report concerns to the Station Manager.
• Drive company vehicles safely complying with Driving Standards Policy.

Skills

Customer service

Attention to detail

Communication skills

Team player

Job description

Europcar Mobility Group Esbjerg is seeking a Station Agent to ensure fleet readiness and deliver top-class customer service. The role involves preparing vehicles, performing inspections, and coordinating handovers while maintaining documentation and safety standards.

Ideal candidates are entry-level with a focus on accuracy, reliability, and teamwork. This position offers hands-on work in a dynamic fleet operations environment designed to grow skills and experience within a supportive company