Fix smart tech by day, party in Athens by night - Danish Customer Service

Next Job Abroad; Helsingør; On-site; DKK 314,000 - 478,000; Full time

Benefits offered by this job

Full Relocation Package

Competitive Local Salary + Bonuses

14 months of salary per year (bonuses)

Structured 2-week nesting period + 1-2

Career growth opportunities

Job summary

Next Job Abroad is seeking fluent Danish speakers to join a Customer & Technical Advisor team supporting Miele, the world’s leading high-end home appliances brand. You’ll provide frontline care and technical support across Europe, handling calls, chats, and emails and coordinating with field engineers when on-site visits are needed.

You’ll train in both customer care and technical support within your first month, gaining hands-on experience and cross-skilling across disciplines.

Qualifications

• Native or fluent Danish (C1) and solid English (B2) for training and team comms.
• Good PC skills and ability to navigate multiple tools; basic mechanical/technical curiosity.
• High energy, empathy, and resilience for high-volume periods.
• EU passport or work eligibility to live and work in Greece.

Responsibilities

• Frontline Customer Care & Technical Support.
• Handle incoming calls, chats, and emails from customers who need a hand with their premium gear—from setting up a high-tech washing machine to programming a smart steam oven.
• Walk customers through basic troubleshooting, help them track down rare spare parts, or locate hidden serial numbers.
• Coordinate directly with field engineers to send a technician on-site.
• Cross-skill across both customer care and technical support within the first month.
• Video Call Diagnostics: Use remote software and live video to diagnose appliance glitches.
• Interactive Fixes: Guide customers step-by-step through phone or video walkthroughs to fix issues on the spot.

Skills

Danish (C1)

English (B2)

Job description

Ever catch yourself staring out the window on a rainy Tuesday thinking, "There's got to be more to life than this"? There is—and it involves 300+ days of Mediterranean sun, world-class beach days, insane street food, and a booming international squad waiting for you in Greece!

We are Next Job Abroad, and we're looking for fluent Danish speakers to step into a Customer & Technical Advisor role supporting Miele—the world's most prestigious brand for high-end, smart domestic appliances.

Whether you want to vibe in the ancient, energetic heart of Athens this is your sign to pack your bags!

What's the Daily Vibe? (The Job Breakdown)

You won't just be reading scripts—you'll be a digital problem-solver helping customers across Europe run their smart homes smoothly.

The support is split into two super dynamic tracks:

2. Miele Assistance — The Premium Tech Tier

• Frontline Customer Care & Technical Support
• Be the Hero: Handle incoming calls, chats, and emails from customers who need a hand with their premium gear—from setting up a high-tech washing machine to programming a smart steam oven.
• Play Tech Detective: Walk customers through basic troubleshooting, help them track down rare spare parts, or locate hidden serial numbers.
• Coordinate the Pros: When a problem needs a physical fix, you'll coordinate directly with field engineers to send a technician on-site.
• Level Up Fast: You'll get cross-skilled across both customer care and technical support within your first month, keeping your days varied and engaging!
• Video Call Diagnostics: Use cutting-edge remote software and live video assistance to diagnose complex appliance glitches right from your desk.
• Interactive Fixes: Guide customers step-by-step through interactive phone or video walk-throughs so they can fix their issue on the spot without waiting for a repair visit

Requirements

• Language Skills: Native or fluent Danish (C1 level minimum) + solid working English (B2 level) for training and team comms.
• Tech Comfort: Good general PC skills, a knack for navigating multiple tools, and basic mechanical/technical curiosity (e.g., knowing how a washer hose attaches or being handy with settings menus).
• Cool Under Pressure: High energy, empathy, and the resilience to crush it even during high-volume periods (like busy Monday mornings)!
• Relocation Ready: Valid EU passport or work eligibility to live and work in Greece.

Benefits

• Full Relocation Package: Flight covered, airport pickup, and dedicated help finding your new home so your transition is completely stress-free!
• Competitive Local Salary: Plus performance bonuses, 14 months of salary per year (hello, extra summer & Christmas bonuses!), and low living costs that mean your money goes much further
• Paid World-Class Training: A structured 2-week nesting period and a 1-2 month learning runway to make sure you feel totally confident in your role.
• Real Career Growth: Fast-track opportunities to advance into Specialist roles, Team Leadership, Quality Assurance, or Onboarding.
• The Lifestyle: Off at 5 PM? Walk to the sea, grab an iced Freddo Espresso, enjoy tapas with international friends, or catch a weekend ferry to the Greek islands!