Experienced Salesforce Program Manager at Deloitte Digital

Freelio; Denmark; Remote; USD 150,000 - 190,000; Full time

Job summary

Deloitte Digital in New York seeks an experienced Program Manager to lead Salesforce transformation programs for iconic brands. You will oversee multi-disciplinary teams, ensure delivery of CRM initiatives, and manage timelines and budgets while engaging with client executives.

You'll collaborate with digital experts across disciplines to design and deploy sales, service, and marketing capabilities, shaping architectures that bring customer strategies to life.

Qualifications

• University degree (Bachelor or Master)
• 5+ years professional experience in system implementation
• CRM solutions such as Salesforce, MS CRM or similar
• Experience leading large-scale transformation projects
• Passion for digital solutions, technology and systems
• Strong knowledge of Sales, Marketing, and Services strategy, processes, and technology
• End-to-end transformation projects with direct client interaction
• Experience writing/leading bids for transformation initiatives in a consulting firm
• English plus at least one Nordic language (Swedish, Norwegian, Danish, or Finnish)

Responsibilities

• Lead team to sell and deliver digital Salesforce solutions
• Interact with clients to ensure timeframes and budgets are met
• Be the face of the team with executive clients and sponsors

Skills

CRM experience

Client interaction

Bid leadership

Education

Bachelor or Master degree

Tools

Salesforce

MS CRM

Job description

Job DescriptionDeloitte Digital brings together the technology and creative capabilities, business acumen, and industry insight needed to help transform our clients' businesses. We are expanding and currently looking for an experienced Program Manager to lead digital Salesforce transformations. If you are interested in leading smart and innovative solutions using the power of the Salesforce platform, then you might be just the person we are looking for!

About the role

You will be leading team of specialists to sell and deliver creative business solutions for iconic brands. As a part of our Digital Customer team, we shape, design, and implement sales, service, and marketing experiences, capabilities, and architectures required to bring customer strategies to life. With us, you will get the opportunity to collaborate with amazing digital experts across disciplines to develop great solutions for our customers. You will play an important role in both winning anddelivering our projects. You will be critical to the success of Salesforce projects and be the face of the team, interacting directly with our clients to ensure timeframes, budgets, and general acceptance of the solution is met. We work closely with our clients, and you will be building lasting relationships with executive clients and sponsors. Depending on the size of the project and the client's needs, your role will cover a broad range of responsibilities from stream lead, program lead up to delivery lead roles each critical to the success of our transformation initiatives.

Qualifications

• You have a university degree (Bachelor or Masters)
• You have worked professionally within system implementation for 5+ years
• Strong understanding and experience working with CRM solutions such as Salesforce, MS CRM or similar
• You are either an experienced CRM consultant or product/ industry specialist who is interested in leading large scale transformation projects
• A passion for digital solutions, technology, and systems
• Strong domain knowledge and interest in Sales, Marketing, and Services strategy, processes, and technology
• Managed end-to-end transformation projects with direct client interaction
• Experience writing and/or leading bids for transformation initiatives in a consulting firm.
• Preferably, you have excellent written and verbal skills in English and at least one Nordic language (Swedish, Norwegian, Danish, or Finnish)

Additional Information

We offer At Deloitte, we are committed to helping our employees grow and develop throughout their career. We offer a range of on-the-job learning experiences, formal development programs at Deloitte University, and access to a personal coach to support you in identifying and utilizing your strengths. We also provide the necessary training and resources for you to obtain various certifications to further advance in your career. Our culture is built on collaboration and innovation. We value diverse perspectives and encourage our employees to think creatively to find the best solutions for our clients. We work hand-in-hand with our clients to understand their unique needs and to develop tailored solutions that drive growth and innovation. At Deloitte, you'll have the chance to grow and succeed alongside like-minded professionals who share your passion.

What impact will you make?

Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. We do not just aspire to make solutions. We wish to create an impact that makes a positive and crucial difference for the people around us, our clients and our society. Deloitte is where you'll find unlimited opportunities to succeed and realize your full potential.