Executive Client Partner

Merkle Inc.; København; Hybrid; DKK 1,400,000 - 2,200,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Competitive salary and benefits

Job summary

Merkle is seeking an Executive Client Partner to lead a portfolio of strategic client relationships and drive commercial success across divisions, markets and capabilities. You will orchestrate client teams, influence senior stakeholders, and shape multi-year growth plans while expanding the footprint across the Nordics.

You will collaborate with Delivery to align goals and deliver value through data, CX, commerce and technology.

Qualifications

• 12+ years in digital consulting, agency or technology services, including 5+ years in senior client leadership roles
• Proven track record owning and growing a client portfolio of 20M+ DKK
• Experience originating and closing large, multi-capability engagements with senior decision-makers
• Deep commercial acumen: P&L ownership, pricing, negotiation, and building business cases
• Strong understanding of how clients connect customer, data and commerce to results
• Executive presence and excellent communication skills with senior stakeholders
• Fluent in English; Danish and Nordic network are strong advantages

Responsibilities

• Own and grow a portfolio of strategic client relationships with revenue and growth targets
• Act as trusted advisor to senior decision-makers shaping customer, data and commerce agenda
• Set long-term strategy and multi-year growth plans expanding footprint
• Originate and lead large, multi-capability engagements from first contact to signed contract
• Provide clients with informed perspectives on industry and opportunities

Skills

Executive leadership

Client relationship

Strategic planning

Negotiation

Cross-functional

English fluent

Nordic network

Tools

Salesforce

Adobe

SAP

CDP

Commerce platforms

Job description

As an Executive Client Partner, you’ll lead a portfolio of our most strategic client relationships and be the senior partner our clients turn to when they shape their digital and customer agenda. You’ll own the commercial success of your portfolio, open doors to new divisions, markets and capabilities, and orchestrate the client teams that turn ambition into measurable business outcomes.

Beyond your portfolio, you’ll be a visible face of Merkle in the market. You’ll take part in new business meetings and pitches, and contribute to externally facing initiatives that build our brand and relationships.

Key Responsibilities

Client leadership and growth

• Own and grow a portfolio of strategic client relationships, with full accountability for revenue, margin and growth targets
• Act as trusted advisor to senior decision-makers, from VPs and directors to the C-suite (e.g. VP Marketing, VP Digital, CMO, CIO), shaping their customer, data and commerce agenda over a multi-year horizon
• Set the long-term strategy for each account and execute multi-year growth plans that expand our footprint across divisions, markets and capabilities
• Originate and lead large, cross-capability opportunities from first conversation to signed contract, including pitches, proposals, business cases and complex negotiations
• Proactively bring clients a point of view on their industry, competitors and the opportunities ahead, before they ask for it

Commercial ownership

• Own the commercial health of your portfolio: contract structures, pricing models, forecasting accuracy, profitability and risk
• Shape commercial models that align our success with client outcomes, including retainers, programmes and value-based structures

Orchestration and partnership with Delivery

• Orchestrate senior experts across Merkle and the wider dentsu network to bring the full breadth of our capabilities (data, CX, commerce, technology, media) to each client
• Work in close partnership with our Delivery leads and teams to keep client goals, scope and commercials alignedStay close to client satisfaction and handle escalations together with Delivery when needed

New business and market presence

• Take part in new business meetings and pitches, bringing senior client experience and credibility to prospective clients
• Contribute to externally facing initiatives such as events, thought leadership, client communities and industry networks
• Share client and market insight internally to help shape our offerings and go-to-market

Qualifications

• 12+ years in digital consulting, agency or technology services, including 5+ years in senior client leadership roles
• Proven track record of owning and growing a client portfolio of 20M+ DKK, including expanding into new divisions, markets or capabilities
• Experience originating and closing large, multi-capability engagements with senior decision-makers at VP and C-suite level
• Deep commercial acumen: P&L ownership, pricing, negotiation, and building business cases that tie investment to client value
• Strong understanding of how clients make money, and the ability to connect customer, data and commerce initiatives to their business results
• Broad knowledge of the customer technology landscape (e.g. Salesforce, Adobe, SAP, CDP, and commerce platforms) and how to create value from it
• Strong ability to influence and mobilise colleagues across capabilities
• Experience from new business pitches and comfortable representing the company externally
• Executive presence and excellent communication skills, with the ability to challenge senior stakeholders constructively
• Comfortable navigating ambiguity and creating clarity for clients and teams
• Fluent in English; Danish and an established network in Nordic enterprises are strong advantages

What We Offer

• Clients and work that matter: a portfolio of strategic clients, and a seat at the table in new business and the conversations that shape our growth in the Nordics
• The full breadth to grow your clients: data, CX, commerce, technology and media in one integrated company, with capabilities recognised as leading by industry analysts
• A global network with local roots: one of Denmark’s leading digital agencies, with offices in Copenhagen and Aarhus, and part of Merkle’s 16,000+ people in 30+ countries and the wider dentsu network
• Room to grow: continuous learning and development, and opportunities across the global Merkle and dentsu network
• Flexibility and balance: hybrid working and flexible hours
• An inclusive, collaborative culture where ideas are valued and everyone is welcome
• Competitive salary and benefits. Your recruiter will share the full package

Merkle, a dentsu company, powers theexperienceeconomy. For over 35 years, Merkle has placed people at the heart of its digital business transformation approach. As the only integratedexperienceconsultancy with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Recognized as a "Leader" by top industry analysts in categories such as digital transformation, commerce, experience design, engineering, technology integration, digital marketing, data science, CRM, loyalty, and customer data management, Merkle operates in 30+ countries with over 16,000 employees. Learn more at www.merkle.com .

Diversity and Inclusion

At dentsu, we believe in the power of diversity. We welcome all applications regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, color, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.