Evening Customs Operations Lead | Team Coach & Compliance

DHL Group; Tømmerup; On-site; DKK 600,000 - 800,000; Full time

Job summary

DHL Aviation at Copenhagen Airport seeks a PM Customs Supervisor to lead our evening customs production operation. You will manage a team of Customs Agents handling export, import and transit, ensuring compliance and high service levels.

You will report to the Customs Production Manager and drive performance, engagement and continuous improvement in a fast-paced, international environment.

Qualifications

• Leadership experience in an operational environment.
• Strong coaching and communication skills.
• Fluency in Danish and English.
• A structured and solution-oriented approach.
• Great stakeholder management skills.
• Confidence working with IT systems and reporting tools.
• Customs experience is an advantage.
• Experience in customs operations, import/export declarations, NCTS/transit procedures, and customs compliance.

Responsibilities

• Lead, coach, and develop a team of Customs Agents.
• Create a positive and high-performing team culture.
• Coordinate daily customs operations across Import, Export, and NCTS.
• Monitor productivity, quality, and service KPIs.
• Ensure compliance with customs regulations and internal procedures.
• Drive continuous improvement initiatives.
• Collaborate with stakeholders across Customs, Operations, Aviation, and Customer Service.

Skills

Leadership

Coaching

Communication

Danish & English

Stakeholder management

IT systems & reporting

Job description

DHL Aviation at Copenhagen Airport seeks a PM Customs Supervisor to lead our evening customs production operation. You will manage a team of Customs Agents handling export, import and transit, ensuring compliance and high service levels.

You will report to the Customs Production Manager and drive performance, engagement and continuous improvement in a fast-paced, international environment.