Evening Customs Operations Lead – Export/Import

DHL Express; Kastrup; On-site; DKK 520,000 - 620,000; Full time

Job summary

DHL Aviation Copenhagen is seeking a PM Customs Supervisor to lead our evening customs production operation at Copenhagen Airport. You’ll guide a team of Customs Agents across export, import and transit, driving performance and compliance in a fast-paced, international environment.

You’ll report to the Customs Production Manager and focus on coaching, stakeholder engagement, and continuous improvement to ensure service excellence and efficient operations.

Qualifications

• Leadership experience in an operational environment.
• Strong coaching and communication skills.
• Fluency in Danish and English.
• Structured and solution-oriented approach.

Responsibilities

• Lead, coach, and develop a team of Customs Agents.
• Create a positive and high-performing team culture.
• Coordinate daily customs operations across Import, Export, and NCTS.
• Monitor productivity, quality, and service KPIs.
• Ensure compliance with customs regulations and internal procedures.
• Drive continuous improvement initiatives.
• Collaborate with stakeholders across Customs, Operations, Aviation, and Customer Service.

Skills

Leadership

Coaching

Communication

Danish (language)

English (language)

IT systems & reporting

Job description

DHL Aviation Copenhagen is seeking a PM Customs Supervisor to lead our evening customs production operation at Copenhagen Airport. You’ll guide a team of Customs Agents across export, import and transit, driving performance and compliance in a fast-paced, international environment.

You’ll report to the Customs Production Manager and focus on coaching, stakeholder engagement, and continuous improvement to ensure service excellence and efficient operations.