E-Commerce Online Merchandiser Specialist

ECCO Sko A/S; Tønder; On-site; DKK 420,000 - 660,000; Full time

Job summary

ECCO Sko A/S in Denmark is seeking an E-Commerce Online Merchandiser Specialist to shape product experiences across North & West Europe, owning day-to-day merchandising and ensuring campaigns and categories are presented for easy product discovery.

You will work with Campaign, Content, Systems, CRM, Paid Media and Digital Marketing to deliver consistent, commercially effective online journeys that engage customers and drive conversion across multiple European markets.

Qualifications

• Experience in e-commerce operations or online merchandising.
• Experience with e-commerce platforms and CMS environments.
• Strong organisational skills and ability to manage multiple priorities.
• Commercial awareness and understanding of digital customer journeys.
• Strong analytical skills and data-informed decision making.
• Professional Danish and English communication.
• Ability to collaborate across multiple stakeholder groups.
• Curiosity for technology, AI and new ways to improve operations.

Responsibilities

• Own navigation and homepage merchandising from a product perspective across North & West Europe.
• Ensure products are visible, relevant and accurately represented throughout the customer journey.
• Prepare merchandising scenarios for major campaigns, launches and commercial events.
• Monitor category and product listing pages to improve discoverability and conversion.
• Identify product, assortment or asset gaps and recommend alternative solutions.
• Support successful campaign launches by ensuring product readiness across the site.
• Collaborate closely with Campaign, Content and Systems specialists to deliver seamless execution.
• Share merchandising insights with CRM and Paid Media teams to support aligned customer communications.
• Continuously improve online customer experience through optimisation and testing initiatives.
• Contribute to a culture of operational excellence and continuous improvement across the E-Commerce Operations team.

Skills

E-commerce operations

Online merchandising

Site management

CMS environments

Organisational skills

Commercial awareness

Digital customer journeys

Analytical skills

Bilingual Danish/English

Cross-functional collaboration

Curiosity towards technology/AI

Tools

CMS environments

E-commerce platforms

Job description

Would you like to shape how customers discover ECCO online across Europe?

As digital commerce continues to play an increasingly important role in our growth journey, we are looking for an E-Commerce Online Merchandiser Specialist who can help ensure that customers discover the right products, at the right time, through engaging and intuitive online experiences.

Based at ECCO Europe's new office in Tønder, you will join a growing E-Commerce Operations team supporting our North & West European markets. Working at the intersection of customer experience, commercial priorities and digital execution, you will play an important role in transforming campaign plans and product strategies into inspiring online journeys that help customers find exactly what they are looking for.

This is an opportunity to influence how thousands of customers interact with ECCO every day. From navigation and product discovery to campaign execution and assortment presentation, your work will directly impact on customer engagement, conversion and commercial performance across multiple European markets.

Shape the online product experience across Europe

As E-Commerce Online Merchandiser Specialist, you will own the day-to-day execution of online merchandising activities across North & West Europe.

You will act as the commercial guardian of product visibility across the site, ensuring that campaigns, categories and collections are presented in a way that makes it easy for customers to discover relevant products throughout their buying journey.

Success in this role requires a combination of commercial curiosity, customer understanding and operational excellence. You will stay ahead of upcoming campaigns, identify opportunities for improvement and proactively solve issues before they impact the customer experience.

You will work closely with specialists across Campaign Management, Content Operations, Systems & Operations, CRM, Paid Media and Digital Marketing to ensure a consistent and commercially effective presence across all customer touchpoints.

Your Key Responsibilities

• Own navigation and homepage merchandising from a product perspective across North & West Europe
• Ensure products are visible, relevant and accurately represented throughout the customer journey
• Prepare merchandising scenarios for major campaigns, launches and commercial events
• Monitor category and product listing pages to improve discoverability and conversion
• Identify product, assortment or asset gaps and recommend alternative solutions
• Support successful campaign launches by ensuring product readiness across the site
• Collaborate closely with Campaign, Content and Systems specialists to deliver seamless execution
• Share merchandising insights with CRM and Paid Media teams to support aligned customer communications
• Continuously improve online customer experience through optimisation and testing initiatives
• Contribute to a culture of operational excellence and continuous improvement across the E-Commerce Operations team

Who We Are Looking For

You might currently be working within e-commerce operations, online merchandising, site management or digital trading and are looking for an opportunity where you can have broader influence and visibility across multiple markets.

You are commercially minded and naturally curious about customer behaviour. You enjoy understanding how product presentation influences purchasing decisions and are motivated by creating great online experiences that combine customer value with strong commercial results.

At the same time, you are structured and detail-oriented, taking pride in ensuring that plans become reality and campaigns launch successfully.

We imagine that you bring:

• Experience within e-commerce operations, online merchandising, site management or similar digital roles
• Experience working with e-commerce platforms and CMS environments
• Strong organisational skills and the ability to manage multiple priorities simultaneously
• Commercial awareness and understanding of digital customer journeys
• Strong analytical capabilities and a data-informed approach to decision-making
• Professional communication skills in both Danish and English
• Ability to collaborate effectively across multiple stakeholder groups
• Curiosity towards technology, AI and new ways of improving operational effectiveness

Why Join ECCO Europe?

This is an exciting opportunity to join ECCO at a pivotal moment in our European digital transformation journey.

You will become part of a developing organisation with the opportunity to influence how we operate across multiple markets, build new capabilities and shape future ways of working.

At ECCO, you will work alongside passionate colleagues across Europe and gain exposure to a wide range of commercial, digital and customer-facing initiatives. Your contribution will be visible, your ideas will be welcomed, and your work will have a direct impact on how customers experience one of the world's leading footwear brands.

We offer an international environment where collaboration, curiosity and continuous improvement are highly valued and where your expertise can make a genuine difference.