E-Commerce Content Operations Specialist

ECCO Sko A/S; Tønder; On-site; DKK 320,000 - 420,000; Full time

Job summary

ECCO Sko A/S in Denmark seeks an E-Commerce Content Operations Specialist to ensure flawless digital experiences across Europe. Based in Tønder, you will manage campaigns, content updates and platform changes for North & West Europe, coordinating with Digital Experience, Marketing, Customer Service and IT to deliver consistent, high-quality online experiences.

You will monitor desktop and mobile journeys, identify issues, assist testing and QA, and drive continuous improvement across markets to

Qualifications

• Experience within e-commerce operations or content management.
• Experience working with CMS or digital commerce platforms.
• Strong organisational and stakeholder management skills.
• Excellent attention to detail.
• Analytical and problem-solving capabilities.
• Professional communication skills in Danish and English.
• Curiosity towards new technologies and AI-enabled ways of working.

Responsibilities

• Secure day-to-day operational readiness of the e-commerce platform.
• Execute campaigns and online activities accurately and on time.
• Perform quality assurance across critical customer touchpoints.
• Support campaign launches, seasonal activations and commercial events.
• Monitor customer journeys and identify issues impacting performance.
• Investigate operational issues and coordinate resolution with stakeholders.
• Support testing of new functionality, tools and platform enhancements.
• Maintain documentation and operational processes.
• Contribute to continuous improvement and automation opportunities.
• Work closely with Digital Experience, IT, Marketing and Customer Service teams.

Skills

CMS

Content management

Stakeholder mgmt

Attention to detail

Analytical thinking

Danish English

AI-enabled mindset

E-commerce ops

Tools

CMS platforms

Job description

E-Commerce Content Operations Specialist

Would you like to help deliver flawless digital experiences across Europe?

Great digital customer experiences rarely happen by accident. They are built through strong operational discipline, close collaboration and a passion for getting the details right.

At ECCO, we are looking for an E-Commerce Content Operations Specialist who will play a key role in ensuring that our digital experience is delivered consistently across North & West Europe. From campaign activations and seasonal launches to website quality and operational excellence, you will help make sure our customers enjoy a seamless experience every time they visit our digital platforms. This role is responsible for supporting day-to-day operational execution and ensuring readiness across multiple markets.

Based in Tønder, you will join a growing E-Commerce Operations organisation and collaborate with teams across Digital Experience, Marketing, Customer Service, Merchandising and IT. Your contribution will be highly visible and directly linked to our ability to execute successfully across the region.

Ensure operational excellence across the digital customer journey

As E-Commerce Content Operations Specialist, you will help ensure that campaigns, promotions, content updates and platform changes are executed accurately and on time.

You will monitor customer-facing experiences across desktop and mobile platforms, identify operational issues, support testing and quality assurance activities, and work proactively with stakeholders to ensure swift resolution of problems that may impact customer experience.

The role combines operational execution with continuous improvement. You will not only help keep things running smoothly but also contribute ideas that improve scalability, efficiency and ways of working across the organisation.

Key Responsibilities

• Secure day-to-day operational readiness of the e-commerce platform
• Execute campaigns and online activities accurately and on time
• Perform quality assurance across critical customer touchpoints
• Support campaign launches, seasonal activations and commercial events
• Monitor customer journeys and identify issues impacting performance
• Investigate operational issues and coordinate resolution with stakeholders
• Support testing of new functionality, tools and platform enhancements
• Maintain documentation and operational processes
• Contribute to continuous improvement and automation opportunities
• Work closely with Digital Experience, IT, Marketing and Customer Service teams

Who We Are Looking For

You thrive in environments where precision matters. You enjoy bringing structure to complexity and take pride in ensuring that plans are executed successfully.

You may have experience within e-commerce operations, digital content management, online trading or site management. Most importantly, you bring a proactive mindset, strong attention to detail and a genuine interest in delivering exceptional customer experiences.

We imagine you bring:

• Experience within e-commerce operations or content management
• Experience working with CMS or digital commerce platforms
• Strong organisational and stakeholder management skills
• Excellent attention to detail
• Analytical and problem-solving capabilities
• Professional communication skills in Danish and English
• Curiosity towards new technologies and AI-enabled ways of working

Why Join ECCO Europe?

This is a unique opportunity to join ECCO as we continue to strengthen our European digital capabilities.

You will work in an international environment where collaboration, innovation and continuous improvement are valued. Your work will directly influence how customers experience ECCO online while giving you exposure to multiple markets and business functions.