Director, IT Service Delivery & Growth (Nordics & CE)

Publicis Groupe; København; Híbrido; DKK 1.800.000 - 3.200.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Wellness program

Generous paid leave

Employee assistance

Descripción de la vacante

Publicis Sapient in Copenhagen is seeking a Director of Service Delivery to oversee Application and Infrastructure Management across the Nordics and Central Europe. You will lead a cross-industry portfolio, drive governance, and partner with senior leaders to align IT strategy with client goals.

This hands-on leadership role requires experience with multi-cloud environments, ITIL/Agile practices, and delivering large, multi-year engagements.

Formación

• Extensive enterprise IT leadership experience across applications and infrastructure.
• Proven track record in managed services, IT consulting or equivalent.
• Hands-on delivery leader with customer-facing experience at CxO level.

Responsabilidades

• Own customer satisfaction, SLA performance and contractual outcomes.
• Provide governance across engagements and drive continuous improvement.
• Create delivery-led growth and opportunities across accounts.
• Lead cross-functional delivery teams across Nordics & Central Europe.
• Define roadmaps, budgets, and reporting for clients.

Conocimientos

Delivery leadership

Portfolio governance

Multi-cloud

ITIL & Agile

CxO stakeholder

Automation & AIOps

Budgeting & costing

Incident management

Herramientas

Publicis Sapient tools

Descripción del empleo

Publicis Sapient in Copenhagen is seeking a Director of Service Delivery to oversee Application and Infrastructure Management across the Nordics and Central Europe. You will lead a cross-industry portfolio, drive governance, and partner with senior leaders to align IT strategy with client goals.

This hands-on leadership role requires experience with multi-cloud environments, ITIL/Agile practices, and delivering large, multi-year engagements.