Director, Creative Operations

Pandora; København; On-site; DKK 1,600,000 - 2,400,000; Full time

Job summary

Pandora, the world’s leading jewellery brand, is seeking a strategic Director, Creative Operations to lead the operational backbone of our in-house creative team. You will drive efficient workflows, align resources, and enable high quality, scalable creative delivery for a global audience.

You will partner with Digital & Technology, Brand, Marketing Operations, and Production to shape the operating model, deploy AI-enabled tools, establish KPIs, and manage budgets and external partnerships.

Qualifications

• Significant experience in Creative Operations, Project Management, or workflow transformation.
• Experience leading in-house creative teams and external partnerships.
• Proven ability to drive efficiency and measurable business impact.

Responsibilities

• Lead the Creative Studio operating model, including intake, prioritization, capacity planning, and delivery.
• Improve workflows, systems, and governance across PM, DAM, and MRM platforms.
• Partner with Creative, Brand, Marketing Operations, Production, and Technology to align priorities.
• Establish operational KPIs and reporting on performance and ROI.
• Lead and develop Creative Operations capabilities through best practices.
• Evaluate and implement creative technology solutions, including AI-enabled tools.
• Manage budgets, SOWs, and external partnerships.

Skills

Leadership

Project management

Creative operations

Workflow optimization

Stakeholder management

Tools

Workfront

Asana

Wrike

Bynder

Aprimo

Job description

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We are seeking a strategic and solutions-oriented Director, Creative Operations to lead the operational backbone of our in-house creative team. As a key leader within the organization, you will be responsible for driving efficiency, optimizing workflows, and enabling the seamless delivery of creative work for a global audience.

This role will lead project management, creative operations systems, technology enablement, and external agency partnerships to ensure our teams deliver best-in-class creative work at scale. You will collaborate closely with Digital & Technology, Brand, Marketing, and Production teams to shape and evolve the creative operating model, lead technology initiatives, and identify opportunities to improve speed, quality, and efficiency through automation and emerging technologies.

The ideal candidate is a highly organized and collaborative leader with deep expertise in creative operations, workflow transformation, technology implementation, and change management. You are equally comfortable developing long-term operational strategies and ensuring day-to-day execution excellence.

Creative Operations & Project Management

Lead the Creative Studio operating model, including intake, prioritization, capacity planning, resource allocation, and project delivery.

Drive continuous improvement of creative workflows, systems, and governance across project management, DAM, and MRM platforms.

Partner with Creative, Brand, Marketing Operations, Production, and Technology teams to align priorities, optimize resources, and ensure successful delivery.

Establish operational KPIs and reporting to measure workflow effectiveness, resource utilization, delivery performance, and business impact.

Lead and develop Creative Operations capabilities through coaching, best practices, and process excellence.

Technology, AI & Operational Excellence

Partner with Digital & Technology teams to evaluate, select, and implement creative technology solutions, including DAM, workflow, automation, and AI-enabled tools.

Develop business cases and investment plans that improve creative effectiveness, operational efficiency, and scalability.

Establish governance, adoption frameworks, and responsible-use practices for AI and emerging technologies.

Monitor industry trends and translate innovation into practical improvements across creative operations and content production.

Lead relationships with external design, localization, customization, and technology partners, ensuring alignment with brand, quality, budget, and delivery expectations.

Manage SOWs, contracts, performance metrics, and ongoing vendor effectiveness.

Evaluate partner capabilities and identify opportunities to leverage innovation, automation, and emerging production models.

Change Management & Transformation

Lead change initiatives that enable successful adoption of new technologies, processes, and ways of working.

Drive continuous improvement and build organizational capability in creative operations, technology adoption, and operational excellence.

Influence stakeholders across the business to deliver sustainable transformation and measurable impact.

Budget & Resource Management

Own budget planning for Creative Operations systems, technology investments, and operational needs in partnership with the Head of Production.

Forecast and optimize resource allocation across internal teams and external partners.

Partner with Finance and Production to monitor spend, measure ROI, and drive efficiency across people, processes, and technology.

Qualifications & Experience

Significant experience in Creative Operations, Project Management, Marketing Operations, or workflow transformation within an in-house agency, creative organization, or related environment.

Experience leading or shaping creative operations functions, operating models, or large-scale transformation initiatives.

Expertise in enterprise project management, DAM, MRM, workflow management, and collaboration platforms (e.g., Workfront, Asana, Wrike, Bynder, Aprimo, or similar).

Experience evaluating, implementing, and scaling AI-enabled or automation solutions within creative, marketing, or operational environments.

Experience leading RFPs, developing business cases, and delivering technology implementations in partnership with Digital & Technology teams.

Strong understanding of creative workflows across design, content production, localization, and asset management.

Demonstrated success managing agency and vendor partnerships, including localization, customization, and technology providers.

Strong stakeholder management, communication, and change leadership skills.

Proven ability to drive adoption of new technologies and ways of working across complex organizations.

Strong analytical, organizational, and problem-solving capabilities.

Experience with budget planning, financial management, and investment prioritization.

Passion for leveraging technology, automation, and innovation to improve creative effectiveness and operational excellence.

Reports to: VP Brand Creative

Why Join Us?

This is a unique opportunity to shape the future of Creative Operations at Pandora. You will play a critical role in building the processes, systems, and capabilities that enable exceptional creative work at a global scale. Working across Brand Creative, Production, Marketing, and Technology, you will help define how creativity is delivered in a modern, technology-enabled organization while driving meaningful impact across the business.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 7,000 points of sale, including more than 2,800 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs around 39,000 people worldwide and crafts its jewellery with 100% recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 32.5 billion (EUR 4.4 billion) in 2025.