Creative Operations Director: Strategy & Automation

Pandora; København; On-site; DKK 1,600,000 - 2,400,000; Full time

Job summary

Pandora, the world’s leading jewellery brand, is seeking a strategic Director, Creative Operations to lead the operational backbone of our in-house creative team. You will drive efficient workflows, align resources, and enable high quality, scalable creative delivery for a global audience.

You will partner with Digital & Technology, Brand, Marketing Operations, and Production to shape the operating model, deploy AI-enabled tools, establish KPIs, and manage budgets and external partnerships.

Qualifications

• Significant experience in Creative Operations, Project Management, or workflow transformation.
• Experience leading in-house creative teams and external partnerships.
• Proven ability to drive efficiency and measurable business impact.

Responsibilities

• Lead the Creative Studio operating model, including intake, prioritization, capacity planning, and delivery.
• Improve workflows, systems, and governance across PM, DAM, and MRM platforms.
• Partner with Creative, Brand, Marketing Operations, Production, and Technology to align priorities.
• Establish operational KPIs and reporting on performance and ROI.
• Lead and develop Creative Operations capabilities through best practices.
• Evaluate and implement creative technology solutions, including AI-enabled tools.
• Manage budgets, SOWs, and external partnerships.

Skills

Leadership

Project management

Creative operations

Workflow optimization

Stakeholder management

Tools

Workfront

Asana

Wrike

Bynder

Aprimo

Job description

Pandora, the world’s leading jewellery brand, is seeking a strategic Director, Creative Operations to lead the operational backbone of our in-house creative team. You will drive efficient workflows, align resources, and enable high quality, scalable creative delivery for a global audience.

You will partner with Digital & Technology, Brand, Marketing Operations, and Production to shape the operating model, deploy AI-enabled tools, establish KPIs, and manage budgets and external partnerships.