Danish-speaking Customer Service - Gap Year Abroad in Sofia, Bulgaria

Next Job Abroad; Horsens; On-site; DKK 108,000 - 161,000; Full time

Benefits offered by this job

Relocation package

Fully paid training

Health insurance

Career development opportunities

International working environment

Job summary

Next Job Abroad is offering a gap-year style opportunity in Sofia, Bulgaria for Danish speakers to gain hands-on experience in customer service. You will be trained and mentored as you support customers with digital products and services, no tech degree required.

Relocation support is included, and the role offers an international working environment, helpful for building a CV with real-world experience abroad.

Qualifications

• Fluent in Danish and at least good level of English.
• Clear and confident communication; enjoys helping people.
• Willing to relocate to Sofia, Bulgaria and adapt to a new country.

Responsibilities

• Support Danish-speaking customers via phone, email and chat.
• Answer product and service questions and troubleshoot issues.
• Navigate CRM and ticketing systems to manage customer interactions.
• Guide customers through processes and build product knowledge through training.
• Work with an international team to deliver excellent customer service.

Skills

Danish fluency

English proficiency

Tools

CRM systems

Ticketing systems

Job description

Thinking about spending a year abroad? Here\'s an idea: get paid while doing it - and come home with something useful on your CV.

We\'re looking for Danish speakers ready to swap the familiar for a new life in Sofia, Bulgaria.

You\'ll join an international Customer Service team, help customers with digital products and services, and gain hands‑on experience with troubleshooting, customer experience and modern support systems.

And no - you don\'t need a tech degree.

Full training is provided.

So if you\'ve been thinking about a gap year, living abroad or simply doing something completely different for a while, this could be a pretty easy way to turn "maybe someday" into an actual plane ticket.

A Gap Year - Without the Gap on Your CV

Taking a year abroad doesn\'t have to mean putting your career on pause.

While living in Sofia, you\'ll build professional experience in:

• Customer Service
• Digital Products
• Troubleshooting
• CRM Systems
• Problem Solving
• International Operations

Skills you can take with you whether you stay abroad, move into another international role or eventually head back home.

And outside work?

That\'s where the actual living-abroad part begins.

New country. New people. Weekend trips. A completely different everyday life.

Might you stay for a year.

Might Sofia surprise you and you stay much longer.

There\'s really only one way to find out.

What Will You Actually Do?

You\'ll support customers who have questions or need help with digital products and services.

Your day can include:

• Supporting Danish-speaking customers via phone, email and chat
• Answering product and service questions
• Troubleshooting problems and finding practical solutions
• Working with CRM and ticketing systems
• Guiding customers through different processes
• Explaining information clearly and simply
• Building your product knowledge through ongoing training
• Working alongside an international team

Requirements

No previous technical background is required.

You don\'t need a five-page CV.

You don\'t need years of experience.

And you definitely don\'t need to have your entire career figured out.

We\'re looking for someone who:

• Speaks Danish fluently
• Has a good level of English
• Communicates clearly and confidently
• Enjoys helping people and solving problems
• Is comfortable learning new technology and systems
• Can follow processes and work independently
• Has a customer-focused mindset
• Is ready to live and work in Sofia, Bulgaria

Most importantly, you\'re open to learning - and ready to try something new.

Benefits

Finding a job abroad is one thing.

Finding a job, booking a flight, arranging somewhere to stay and figuring out an entirely new country at the same time?

Slightly more stressful.

That\'s why relocation support is included.

You\'ll receive:

• Relocation package
• Support finding your longer-term home in Sofia
• Fully paid training
• Attractive salary
• Additional health insurance
• A wide range of additional employee benefits
• Career development opportunities
• Continuous learning and support
• An international working environment

So you can spend slightly less time worrying about logistics - and slightly more time figuring out where you\'re going for your first Bulgarian dinner.