Danish-speaking Customer Assistance Coordinator in Spain

Next Job Abroad; Odense; On-site; DKK 186,567 - 238,806; Full time

Benefits offered by this job

Relocation package

International team environment

Job summary

Next Job Abroad is seeking Danish-speaking Assistance Coordinators for our client's travel assistance team in Torrevieja, Spain. You will support Nordic travellers around the world when unexpected situations occur, coordinating travel arrangements and practical support.

The role operates 24/7 with day, evening and night shifts; you will work independently and as part of a team, delivering empathetic customer service and using internal systems to manage cases.

Qualifications

• Fluent in Danish and English required.
• Strong communication skills and empathy for customers.
• Comfortable in a fast-paced environment and handling multiple cases.
• Willingness to work day, evening, and night shifts.
• Solid computer skills and attention to detail.

Responsibilities

• Handle inbound calls from customers requiring roadside assistance.
• Provide empathetic and efficient support in emergency situations.
• Assess customer needs and arrange appropriate assistance.
• Use internal systems to manage cases and resolve enquiries.
• Support insurance and automotive partners with roadside assistance queries.
• Deliver professional customer service while working independently and as part of a team.

Skills

Fluent in Danish and English

Strong communication skills

Fast-paced environment

Shift rotations

Good computer skills and attention to)

Job description

Dreaming about living and working in Spain? Imagine starting your mornings with sunshine, grabbing coffee by the sea, and spending your weekends exploring beaches, Spanish towns and rooftop terraces with an international group of friends. For many people, working abroad in Spain is not just a job, it's a life experience.

We're looking for Danish-speaking Assistance Coordinators for our client's international travel assistance team in Torrevieja (Costa Blanca). In this role, you'll support Nordic travellers around the world when unexpected situations happen during their trips — helping coordinate travel arrangements and practical support. It's a dynamic and meaningful role where you help people while building valuable international work experience. The assistance centre operates 24/7, so the role includes day, evening and night shifts.

What You'll Do

• Handle inbound calls from customers requiring roadside assistance.
• Provide empathetic and efficient support in emergency situations.
• Assess customer needs and arrange appropriate assistance.
• Use internal systems to manage cases and resolve enquiries.
• Support insurance and automotive partners with roadside assistance queries.
• Deliver professional customer service while working independently and as part of a team.

Requirements

• Fluent in Danish and English
• Strong communication skills
• Comfortable working in a fast-paced environment
• Ability to work shift rotations (day, evening, night)
• Good computer skills and attention to detail

Why Spain?

Spain is one of Europe's most popular destinations for people who want to combine career experience with lifestyle. Living on the Spanish coast means:

• 300+ days of sunshine
• Mediterranean lifestyle by the sea
• International community and expat network
• Easy travel across Europe
• Vibrant food, culture and social life

Benefits

• Relocation package to help you move to Spain
• Opportunity to gain international work experience
• Work in an international team environment