DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

Career Nest Academy; Odense; Remote; DKK 10,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus 2000€ paid in 12 monthly

Food allowance 7.63€ per day

Equipment shipped if remote >50 km

Job summary

Career Nest Academy in Portugal is seeking a Danish & English speaking Customer Service Agent. You will handle customer inquiries in Danish and English, offering essential support across brands and digital services.

The role operates remotely, based in Portugal, with a Monday–Friday schedule from 08:00 to 17:00 and a focus on multilingual service delivery within mobility, retail and finance sectors.

Qualifications

• Fluent/native-level proficiency in Danish and English.
• Location: Portugal.
• Remote work model based in Portugal.
• Schedule: Monday to Friday, 08:00-17:00.
• Candidates must reside in Portugal.

Responsibilities

• Provide customer service in Danish and English.
• Support global brands with customer experience and digital services.
• Operate in Portugal's multilingual service sector serving diverse industries.

Skills

Danish

English

Job description

DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

(Please read carefully: Only candidates currently residing in Portugal and meeting the language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves)

• Location: Must already be residing in Portugal.
• Languages: Fluent/native-level proficiency in Danish and English.
• Work Model: Remote (This remote role is based in Portugal).
• Schedule: Monday to Friday, with Saturday and Sunday off (Danish schedule).
• Working Hours: 08:00-17:00.
• Gross Salary: 1500€ per 14 months.

ACCEPTED DOCUMENTS (You must have one of the following)

• EU ID
• Residence card
• Manifestação de Interesse
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF
• Note: NISS is preferably to have, however, support can be provided to obtain it.

BONUSES, BENEFITS & EQUIPMENT

• A welcome bonus of 2000€ will be paid in 12 monthly instalments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Candidates residing within 50 km of the office are required to collect their equipment in person.
• Equipment is shipped to candidates living more than 50 km away.

THE ROLE DESCRIPTION

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector, these locations focus on customer care, technology-enabled support, and outsourced operations for industries such as mobility, retail, finance, automotive, and online services.
• About the location: Braga is a historic city in northern Portugal, known for its rich cultural heritage and vibrant atmosphere, while Portugal is a country in Southwestern Europe.