DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

Career Nest Academy; København; Remote; DKK 10,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Equipment shipping/pick-up

Job summary

Career Nest Academy is seeking a Danish and English-speaking Customer Service Agent to support global brands from Portugal. The role emphasizes multilingual customer care and technical assistance in both Danish and English.

The position is remote and based in Portugal, with a Danish schedule (Mon-Fri, 08:00-17:00). A welcome bonus and daily food allowance are offered, and equipment logistics depend on distance from the office.

Qualifications

• Fluent/native-level proficiency in Danish and English.
• Residence in Portugal is required.
• Remote role based in Portugal with Danish schedule.

Responsibilities

• Provide customer service in Danish and English to global brands.
• Support customers through experience, technical assistance, and digital services.
• Operate in Portugal's multilingual service sector across industries including mobility, retail, finance, automotive and online services.

Skills

Danish language proficiency

English language proficiency

Job description

DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

(Please read carefully: Only candidates currently residing in Portugal and meeting the language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves)

• Location: Must already be residing in Portugal.
• Languages: Fluent/native-level proficiency in Danish and English.
• Work Model: Remote (This remote role is based in Portugal).
• Schedule: Monday to Friday, with Saturday and Sunday off (Danish schedule).
• Working Hours: 08:00-17:00.
• Gross Salary: 1500€ per 14 months.

ACCEPTED DOCUMENTS (You must have one of the following)

• EU ID
• Residence card
• Manifestação de Interesse
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF
• Note: NISS is preferably to have, however, support can be provided to obtain it.

BONUSES, BENEFITS & EQUIPMENT

• A welcome bonus of 2000€ will be paid in 12 monthly instalments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Candidates residing within 50 km of the office are required to collect their equipment in person.
• Equipment is shipped to candidates living more than 50 km away.

THE ROLE DESCRIPTION

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector, these locations focus on customer care, technology-enabled support, and outsourced operations for industries such as mobility, retail, finance, automotive, and online services.
• About the location: Braga is a historic city in northern Portugal, known for its rich cultural heritage and vibrant atmosphere, while Portugal is a country in Southwestern Europe.