DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

Career Nest Academy; Aalborg; Remote; DKK 9,000 - 9,700; Full time

Benefits offered by this job

Welcome bonus 2000€ over 12 months

Food allowance 7.63€ per working day

Equipment shipped if >50 km

Job summary

Career Nest Academy is seeking a Danish and English speaking Customer Service Agent to join our remote team based in Portugal. You will support global brands with customer experience, technical assistance, and digital services.

Position is remote, based in Portugal, with working hours 08:00-17:00, Monday to Friday. The role offers a welcome bonus and daily food allowance, with equipment shipping for distant candidates. Braga is noted as part of the Portugal location context.

Qualifications

• Residence in Portugal.
• Fluent in Danish and English.

Responsibilities

• Provide customer support in Danish and English for global brands.
• Assist customers with inquiries, issues, and product information via remote channels.

Skills

Danish

English

Job description

DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

(Please read carefully: Only candidates currently residing in Portugal and meeting the language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves)

• Location: Must already be residing in Portugal.
• Languages: Fluent/native-level proficiency in Danish and English.
• Work Model: Remote (This remote role is based in Portugal).
• Schedule: Monday to Friday, with Saturday and Sunday off (Danish schedule).
• Working Hours: 08:00-17:00.
• Gross Salary: 1500€ per 14 months.

ACCEPTED DOCUMENTS (You must have one of the following)

• EU ID
• Residence card
• Manifestação de Interesse
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF
• Note: NISS is preferably to have, however, support can be provided to obtain it.

BONUSES, BENEFITS & EQUIPMENT

• A welcome bonus of 2000€ will be paid in 12 monthly instalments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Candidates residing within 50 km of the office are required to collect their equipment in person.
• Equipment is shipped to candidates living more than 50 km away.

THE ROLE DESCRIPTION

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector, these locations focus on customer care, technology-enabled support, and outsourced operations for industries such as mobility, retail, finance, automotive, and online services.
• About the location: Braga is a historic city in northern Portugal, known for its rich cultural heritage and vibrant atmosphere, while Portugal is a country in Southwestern Europe.