DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

Career Nest Academy; Esbjerg; Remote; DKK 10,000 - 12,000; Full time

Benefits offered by this job

Welcome bonus

Food allowance

Equipment shipping

Job summary

Career Nest Academy is seeking a Danish & English speaking Customer Service Agent. The role is remote and based in Portugal, with working hours 08:00-17:00, Monday to Friday. Requires residing in Portugal and fluency in Danish and English.

A welcome bonus and daily food allowance are offered, with equipment shipping details depending on distance from the office. The position involves assisting customers across various brands, delivering technical support and digital business services within

Qualifications

• Location: Must reside in Portugal.
• Languages: Fluent Danish and English.

Responsibilities

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector with focus on customer care, tech-enabled support, and outsourced operations.

Job description

DANISH & ENGLISH SPEAKING CUSTOMER SERVICE AGENT

(Please read carefully: Only candidates currently residing in Portugal and meeting the language criteria will be considered.)

KEY REQUIREMENTS & CONDITIONS (Must-Haves):

• Location: Must already be residing in Portugal.
• Languages: Fluent/native-level proficiency in Danish and English.
• Work Model: Remote (This remote role is based in Portugal).
• Schedule: Monday to Friday, with Saturday and Sunday off (Danish schedule).
• Working Hours: 08:00-17:00.
• Gross Salary: 1500€ per 14 months.

ACCEPTED DOCUMENTS (You must have one of the following):

• EU ID
• Residence card
• Manifestação de Interesse
• Valid Work Visa (Type D) + AIMA Appointment Scheduled + NIF
• Expired Work Visa (Type D) + AIMA Appointment Already Attended + NIF
• Note: NISS is preferably to have, however, support can be provided to obtain it.

BONUSES, BENEFITS & EQUIPMENT:

• A welcome bonus of 2000€ will be paid in 12 monthly instalments during the first year of employment.
• Food allowance of 7.63€ per working day.
• Candidates residing within 50 km of the office are required to collect their equipment in person.
• Equipment is shipped to candidates living more than 50 km away.

THE ROLE DESCRIPTION:

• Join as a Customer Service professional, providing essential support to customers in Danish and English.
• Support global brands through customer experience, technical assistance, and digital business services.
• Operating in Portugal's multilingual service sector, these locations focus on customer care, technology-enabled support, and outsourced operations for industries such as mobility, retail, finance, automotive, and online services.
• About the location: Braga is a historic city in northern Portugal, known for its rich cultural heritage and vibrant atmosphere, while Portugal is a country in Southwestern Europe.