Customer Success Representative

LGC Group; Lystrup; On-site; DKK 320,000 - 420,000; Full time

Job summary

LGC is seeking a capable customer operations professional in Lystrup, Denmark to manage and process customer orders, respond to inquiries, and coordinate with internal teams to ensure accurate and timely delivery.

You will maintain high standards for service quality, documentation, and compliance while supporting day-to-day operational needs, with emphasis on English communication and Danish language proficiency.

Qualifications

• Minimum 1 year of experience in customer service or a related field.
• Experience with ERP systems (Salesforce preferred).
• Excellent English written and verbal communication abilities.
• Intermediate Danish (B1/B2) is required.
• Strong multitasking, problem-solving, and prioritization skills.
• Ability to work independently and with teams.
• High accuracy and attention to detail in documentation.
• Comfort with confidential information and professional discretion.

Responsibilities

• Respond promptly to inquiries regarding pricing, availability, order status, and shipping information.
• Act as the internal voice of the customer across departments.
• Process customer orders ensuring accurate pricing, product details, and delivery information.
• Direct requests to appropriate internal teams and track follow-up.
• Acknowledge orders, communicate changes, and manage backorders.
• Use ERP systems to ensure accurate customer data and interpret quotes and policies.
• Follow service quality and SOPs and participate in training guidelines.
• Comply with ISO 13485, ISO 9001 requirements.
• Perform additional tasks to support business operations.
• Maintain high standards for service quality and documentation.

Skills

Customer service

Communication

Time management

Attention to detail

Multitasking

Problem solving

Collaboration

Professional judgment

Tools

Salesforce

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.

Key Responsibilities:

• Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
• Act as the internal voice of the customer and ensure needs are communicated clearly across departments
• Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
• Direct customer requests to the appropriate internal teams and track follow‑up
• Acknowledge orders, communicate changes, provide updates, and manage backorders
• Use the sales order entry system to ensure accurate customer information and interpret quotes, promotions, and credit policies
• Follow service quality and order accuracy standards, departmental SOPs, and training guidelines
• Comply with ISO 13485,ISO 9001 quality management system requirements
• Perform additional tasks as needed to support business operations
• Minimum 1 year of experience in customer service or a related field, ideally in biotechnology or manufacturing
• Experience with ERP systems (Salesforcepreferred)
• Strong computer literacy, especially with Microsoft Word, Excel, and PowerPoint
• Effective time‑management and organizational skills
• Excellent English written and verbal communication abilities
• Intermediate Danish (B1/B2) is required
• Strong multitasking, problem‑solving, and prioritization skills
• Ability to work independently and collaboratively with minimal supervision
• Professional judgment, discretion, and ability to handle confidential information
• High accuracy, attention to detail, and customer‑focused mindset
• Ability to work effectively in a fast‑growing and complex environment
• Demonstrated initiative and strong customer service orientation
• Alignment with LGC values: passion, curiosity, integrity, brilliance

ABOUT LGC:

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

OUR VALUES

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

scienceforasaferworld

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range. Each day, our world‑class staff, scientific expertise, operational efficiency, and superior quality systems are ready to support the range of advanced technologies that collectively improve patient outcomes - from the widely adopted and established through to cutting‑edge NGS and precision diagnostics.