Customer Success Manager – HR & Talent Advisor

Assessio Norge A/S; København; On-site; DKK 600,000 - 840,000; Full time

Job summary

Assessio Norge A/S is seeking a Customer Success Manager to join our Danish team in Copenhagen. You will own and develop your portfolio of Danish customers, guiding them from onboarding through adoption to renewal, while translating HR challenges into measurable business value.

You will act as a trusted advisor, understand HR processes, and collaborate with cross-functional teams to ensure high Net Revenue Retention.

Qualifications

• Background in customer-facing roles within HR tech, recruitment or talent management.
• Strong ability to translate HR challenges into business value.
• Experience as a CSM is beneficial but not mandatory.

Responsibilities

• Own the end-to-end customer journey across onboarding, adoption, expansion and renewal.
• Build strong, long-term relationships and act as a trusted advisor.
• Understand customers' HR processes and translate them into practical recommendations.
• Own Net Revenue Retention (NRR) for your portfolio and identify churn risks and growth opportunities.
• Lead strategic customer meetings, QBRs and success planning with measurable outcomes.
• Support customers through transition to TalentSuite and demonstrate business value.

Skills

Customer Success

HR Tech

Talent Acquisition

Job description

At Assessio, our mission is Zero Talent Waste. Through our assessment solutions and TalentSuite platform, we help organisations make better decisions across recruitment, talent management and employee development. Today, more than 2,000 organisations use Assessio, and we are continuing to grow across Europe.

We are now looking for a Customer Success Manager to join our Danish team in Copenhagen.

The role

As Customer Success Manager, you will join our Danish Customer Success team of three CSMs, working with customers across different industries and organisations of varying sizes. You will own and develop your own portfolio of Danish customers and be responsible for their journey with Assessio, from onboarding and adoption to expansion and renewal.

This role is about more than maintaining great relationships. We want you to become a trusted and consultative partner to your customers. Someone who understands their HR and Talent challenges, asks the right questions and helps translate our solutions into real business value.

An important focus during the coming year will also be supporting customers in the transition from our legacy solutions to TalentSuite. This means helping customers navigate change, understand new possibilities and connect the platform to their own processes and desired outcomes.

What you will do

• Own the end-to-end customer journey across onboarding, adoption, expansion and renewal
• Build strong, long-term relationships and act as a trusted advisor to your customers
• Understand customers' HR and Talent processes, challenges and business objectives and translate them into practical recommendations
• Own Net Revenue Retention (NRR) for your customer portfolio, proactively identifying both churn risks and opportunities for growth
• Identify and develop opportunities for expansion and increased adoption
• Run strategic customer meetings, QBRs and success planning focused on measurable outcomes
• Support customers through the transition to our new platform (TalentSuite) and help them understand the business value of new ways of working
• Monitor customer usage, engagement and health and take proactive action when needed
• Collaborate closely with colleagues across Customer Success, Sales, Product and Support

Who are we looking for?

Your background could come from Customer Success, HR Tech, Recruitment, Talent Acquisition or another client-facing environment. Previous experience as a CSM is valuable, but not necessarily the only route into this role. What matters most is that you have a strong understanding of and genuine interest in HR and Talent challenges and can turn that understanding into valuable customer conversations.

We think you will succeed if you have

• Experience from HR, Recruitment, Talent Acquisition or Occupational Psychology, giving you a strong understanding of HR and Talent processes and the challenges faced by HR teams and hiring managers.
• Strong client and business acumen and the ability to understand customer pain points and turn them into practical recommendations
• A consultative approach and the confidence to advise, guide and challenge customers
• Strong communication, presentation and relationship-building skills
• The ability to learn new platforms and solutions and explain them through the value they create for customers
• Fluency in Danish and strong professional English

Experience from Customer Success or another commercial client-facing role is an advantage. We also see experience from HR Tech, SaaS, recruitment technology or broader Talent Management as highly relevant.

Why Assessio?

At Assessio, you will join an international SaaS company with ambitious plans for the future and a clear purpose behind what we do.

You will become part of an experienced Danish Customer Success team where commercial thinking is already strong, while bringing your own perspective and expertise to how we create value for our customers.

We are continuously developing our products, our ways of working and how we support customers across Europe. That means you will join an environment where things evolve, where ideas are welcomed and where you have the opportunity to influence how we work.

And most importantly, you will contribute to our mission of Zero Talent Waste, helping organisations make fairer and better people decisions.

Our recruitment process

Our recruitment process is designed to look beyond the CV. We start by understanding what you have done, then explore your potential through three Assessio assessments covering personality, problem-solving ability and values & motivation. From there, our interviews and onsite case focus on how you work and how you apply your experience in practice. The final step is a reference check before moving to an offer.

Throughout the process, you will also get the opportunity to meet different people at Assessio and get to know the role, team and culture better.

We look forward to getting to know you!