Customer Success Manager - DK

Umbraco A/S; Odense; On-site; DKK 650,000 - 820,000; Full time

Benefits offered by this job

Pension

Health and wellness programs

Flexible working hours

Multicultural environment

Job summary

Umbraco A/S in Odense, Denmark is seeking an Enterprise Customer Success Manager who thrives on building trusted relationships with customers and partners, guiding onboarding, and driving long-term value. You will collaborate with Sales, Support, and Product teams to ensure a seamless, value-driven journey for enterprise clients and their ecosystem.

We value curiosity, independence, and teamwork in a fast-paced environment.

Qualifications

• 2+ years of experience in Customer Success, Account Management, or a related role.
• Strong interpersonal and communication skills—you’re a great listener and a clear communicator.
• Experience building and executing customer success plans.
• Can-do attitude with the ability to work independently and collaboratively.
• Fluency in English (written and spoken).
• Familiarity with customer success or CRM platforms like Salesforce, HubSpot, or Zoho.

Responsibilities

• Guide customers through onboarding, adoption, and long-term success with our products and services.
• Collaborate with Sales, Support, and Product teams to ensure a consistent, value-driven experience.
• Advocate for customers internally to maximize value and ensure expectations are met.

Skills

Customer success

Account management

Communication skills

Onboarding

CRM platforms

English proficiency

Team collaboration

Problem solving

Tools

Salesforce

HubSpot

Zoho

Job description

Do you thrive on building trusted relationships with customers and partners - and are you passionate about helping people succeed with the tools and services you provide?

Then you might be the one we’re looking for!

At Umbraco, we are looking for an Enterprise Customer Success Manager who is motivated and passionate about delivering exceptional customer experiences from onboarding through the full customer lifecycle. This role is essential in ensuring that our customers and partners receive maximum value from our products and services.

At Umbraco, we offer a fun, friendly, and inspiring workplace, where collaboration, trust, and customer empathy are at the core of everything we do.

The Role

In this role, you will build trusted relationships, guide onboarding and adoption, and act as a strong advocate for enterprise clients, customers, and partners internally. You will work closely with Sales, Support, and Product teams to ensure expectations are aligned, challenges are addressed proactively, and value is consistently delivered.

You are highly organized, adaptable, and customer-centric, with strong interpersonal and problem-solving skills. You are comfortable working independently, while also thriving in a collaborative, fast-paced environment where teamwork and shared ownership matter.

Job role

As a Customer Success Manager, you’ll be responsible for guiding customers through onboarding, adoption, and long-term success with our products and services. You’ll work across teams - Sales, Support, and Product- to ensure a consistent and value-driven customer experience.

The role is part of our Customer Success team within the broader Customer Experience department. You’ll be surrounded by bright, helpful colleagues who genuinely care about our customers and about each other. We’re collaborative, curious, and committed to delivering on our promises - and having fun along the way.

Qualifications

At Umbraco, we care about people. The most important qualification is who you are: your mindset, your curiosity, and your willingness to learn and contribute to the team.

Besides your awesome personality, we are looking for someone with:

• 2+ years of experience in Customer Success, Account Management, or a related role
• Strong interpersonal and communication skills—you’re a great listener and a clear communicator
• Experience building and executing customer success plans
• Can-do attitude with the ability to work independently and collaboratively
• Fluency in English (written and spoken)
• Familiarity with customer success or CRM platforms like Salesforce, HubSpot, or Zoho

Bonus points for:

• Experience supporting or enabling clients as part of a success or enablement team
• Proficiency in a Nordic language (such as Danish or Swedish)
• A background in tech, SaaS, or digital agencies

Practicalities

The position:

• Full-time (37 hours/week)

Location:

• On-site at Umbraco HQ in Odense, Denmark

Preferred start date:

• As soon as possible or 1 OCT/NOV 2026
• Interviews will be held in September 2026

Benefits of working at Umbraco

• A multicultural work environment with a strong focus on Diversity, Equity & Inclusion
• Friendly, engaged, and bright colleagues all over the world
• Flat hierarchy and an open and honest way of working together
• Opportunity for professional growth and advancement
• Family-friendly and flexible working hours
• Pension, health and wellness programs
• Lots of fun and social activities

So what are you waiting for?

About Umbraco A/S

Umbraco is a global company headquartered in Odense, Denmark. The company was founded in 2005 and employs more than 165 people. We have customers all over the world and are hungry for more. In addition, Umbraco is the friendliest CMS in the world, and we probably have the friendliest, toughest, and most committed community you could ask for.

At Umbraco, we are committed to creating a diverse team across gender, nationality, and age. It’s the right thing to do: We wish we didn’t even have to say it!

Read about our commitment to diversity and inclusion.

If you have any questions, please contact

Rebeka Perger
Email: [e-mail]

Application deadline

As soon as possible