Customer Service Trainee: Start Your Global Career

Faerch Group; Holstebro Kommune; On-site; DKK 167,000 - 212,000; Full time

Job summary

Faerch Group is offering a Customer Service Trainee position in Holstebro to combine education with hands-on experience. You will be part of a Nordic-focused team and gain exposure to daily commercial operations while receiving thorough training from seasoned colleagues.

You’ll interact with customers and sales reps, gradually take ownership of tasks, and develop professionally in an international, sustainability-driven environment.

Qualifications

• A relevant upper-secondary education, e.g. EUD/EUX/HHX/STX/HX or HTX, plus a five-week EUS basic course.
• Familiarity with Microsoft Word and Excel.
• Interest in customer service and working in an international organisation.
• Willingness to learn and develop professionally and personally.

Responsibilities

• Develop strong day‑to‑day contact with customers and sales representatives.
• Handle customer orders and follow up to support accurate and timely delivery.
• Assist with forecasting, price calculations and preparation of customer offers.
• Coordinate samples and product documentation for customers.
• Support complaint handling and contribute to ad‑hoc tasks across the department.

Skills

Microsoft Word

Microsoft Excel

Customer service mindset

Education

Upper-secondary education + EUS basic course

Tools

Word

Excel

Job description

Faerch Group is offering a Customer Service Trainee position in Holstebro to combine education with hands-on experience. You will be part of a Nordic-focused team and gain exposure to daily commercial operations while receiving thorough training from seasoned colleagues.

You’ll interact with customers and sales reps, gradually take ownership of tasks, and develop professionally in an international, sustainability-driven environment.