Customer Service Trainee

Faerch Group; Holstebro Kommune; On-site; DKK 167,000 - 212,000; Full time

Job summary

Faerch Group is offering a Customer Service Trainee position in Holstebro to combine education with hands-on experience. You will be part of a Nordic-focused team and gain exposure to daily commercial operations while receiving thorough training from seasoned colleagues.

You’ll interact with customers and sales reps, gradually take ownership of tasks, and develop professionally in an international, sustainability-driven environment.

Qualifications

• A relevant upper-secondary education, e.g. EUD/EUX/HHX/STX/HX or HTX, plus a five-week EUS basic course.
• Familiarity with Microsoft Word and Excel.
• Interest in customer service and working in an international organisation.
• Willingness to learn and develop professionally and personally.

Responsibilities

• Develop strong day‑to‑day contact with customers and sales representatives.
• Handle customer orders and follow up to support accurate and timely delivery.
• Assist with forecasting, price calculations and preparation of customer offers.
• Coordinate samples and product documentation for customers.
• Support complaint handling and contribute to ad‑hoc tasks across the department.

Skills

Microsoft Word

Microsoft Excel

Customer service mindset

Education

Upper-secondary education + EUS basic course

Tools

Word

Excel

Job description

Are you ready to start your career and combine education with hands-on experience in an international company? Join our Customer Service team in Holstebro as a trainee, develop your skills and learn how to deliver first-class service to customers across the Nordic region.

Team Purpose

Our seven-person Customer Service team is based at our headquarters in Holstebro. We support customers and sales colleagues with responsive service, reliable order handling and practical solutions that contribute to Faerch’s ambition to lead the food packaging industry into true circularity. Our customers are mainly in the Nordic countries.

About Faerch

Faerch is a leading supplier of circular, rigid food packaging with integrated recycling capability. We serve food manufacturers, food service providers, and retailers around the world with our network of state-of-the-art production facilities across Europe and the US. Today, more than 5,000 employees are part of the Faerch Group, which is part of the A.P. Moller Holding.

Working at Faerch means joining a purpose-driven company focused on sustainability and innovation. We invest in your growth and offer a supportive, international environment where people thrive.

Your Role

As a Customer Service Trainee at Faerch, you will receive a strong start and opportunities for personal and professional growth through a practical 2-year education. You will become an active team member in Customer Service and gain hands-on experience in daily commercial operations. You will have extensive contact with customers and sales representatives, gradually take ownership of your tasks and receive thorough training from dedicated and skilled colleagues.

What We’re Looking For

You are service-minded, eager to learn and curious about customer service. You enjoy working with others and are motivated to develop your skills through a combination of practical experience and education. You approach new tasks with a positive mindset, ask questions when needed and are ready to gradually take on more responsibility as you grow into the role. Good communication skills, including a willingness to speak English, and a structured approach will help you thrive in our international organisation.

Key Responsibilities

• Develop strong day-to-day contact with customers and sales representatives.
• Handle customer orders and follow up to support accurate and timely delivery.
• Assist with forecasting, price calculations and preparation of customer offers.
• Coordinate samples and product documentation for customers.
• Support complaint handling and contribute to ad-hoc tasks across the department.

Experience & Qualifications

• A relevant upper-secondary education, for example EUD/EUX Business, HHX, STX, HF or HTX, supplemented with a five-week EUS basic course.
• Familiarity with Microsoft Word and Excel.
• An interest in customer service and working in an international organisation.
• A willingness to learn and develop both professionally and personally.

Success in This Role

During your first 6-12 months, success means building a solid understanding of Customer Service’s core processes, becoming confident in customer and order-related tasks and taking increasing ownership of your daily responsibilities. Over time, you will contribute as a dependable team member who helps deliver exceptional service and customer satisfaction.

Meet the Team

Our Customer Service Team in Holstebro consists of seven people. We work closely together with the six external sales people in the Nordic countries and other departments at Faerch. We work in an environment built on trust, open communication, humor and collaboration, where different perspectives and ideas help us create strong solutions for our customers.

Meet Your Manager

You will report to Henny Hedegaard Jensen who values trust, accountability, knowledge sharing, respectful collaboration and a positive solution-oriented mindset.

Are you the one we’re looking for?

Are you ready to kick off your career in an international organization focused on sustainability, customer service and continuous development?