Customer Service Support

Emerson; København; On-site; DKK 360,000 - 480,000; Full time

Job summary

Emerson’s European Customer Service team in Karlslunde, Denmark, is seeking a Customer Service Representative to cover the Scandinavia region. You will be the main contact for external customers and internal departments, handling calls, emails, and order follow-up in the ERP system.

You will advise customers on products, provide administrative support to the sales force in Scandinavia, and maintain service quality while adhering to Emerson procedures.

Qualifications

• Minimum 3 years of experience in a commercial, customer-focused, and international Customer Service team.
• Service minded, conscientious personality with a big sense of responsibility.
• Initiative taker, team player and multitasker with a customer-centric mindset.
• Familiar with working with other cultures.
• Accurate, strong organizing skills and good master of MS Office tools (Outlook, Word, Excel, Power Point).

Responsibilities

• First point of contact for external customers and internal departments
• Phone / Email support
• Order entry and follow-up
• Commercial + first line technical support
• Complaint handling (product + transport)
• Sales supportDemo stock transactions
• Performs other duties as assigned

Skills

Customer service

JD Edwards ERP

MS Office

Order management

Tools

JD Edwards ERP

MS Office

Job description

Job Description

As a Customer Service Representative, you will be part of the European customer service team in which you will be responsible for the Scandinavian countries, and you will be based in our Sales office in Karlslunde (DK). You are the point of contact for external customers (incl. key account handling) and internal departments, and you deliver a fast and reliable communication and order follow-up. You will answer all incoming calls and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and e-mail. In addition, you will give administrative support to our sales force in Scandinavia. Any other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.

Job Description

As a Customer Service Representative, you will be part of the European customer service team in which you will be responsible for the Scandinavian countries, and you will be based in our Sales office in Karlslunde (DK). You are the point of contact for external customers (incl. key account handling) and internal departments, and you deliver a fast and reliable communication and order follow-up. You will answer all incoming calls and you will place orders in the ERP system (JD Edwards). You will advise our customers on the product range and open orders via telephone and e-mail. In addition, you will give administrative support to our sales force in Scandinavia. Any other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements.

You will be reporting to the local Team Leader.

In This Role, Your Responsibilities Will Be:

• First point of contact for external customers and internal departments
• Phone / Email support
• Order entry and follow-up
• Commercial + first line technical support
• Complaint handling (product + transport)
• Sales supportDemo stock transactions
• Performs other duties as assigned

Who You Are:

• Minimum 3 years of experience in a commercial, customer-focused, and international Customer Service team.
• A service minded, conscientious personality with a big sense of responsibility.
• Initiative taker, team player and multitasker with a customer-centric mindset
• Familiar in working with other cultures
• Accurate, strong organizing skills and good computer skills and good mastering of MS Office tools (Outlook, Word, Excel, Power Point)

For This Role, You Will Need:

Very customer- and result- oriented, work organized according to the priorities and disciplined following the Emerson Professional Tools procedures and guidelines. Native Danish speaker and excellent communication skills in Swedish and/or Norwegian and/or Finish and a good knowledge of English.

Preferred Qualifications That Set You Apart:

• Technical interest would be an advantage but is not required
• Knowledge of any ERP and/or CRM system will be an advantage

Our Culture & Commitment to You:

Emerson’s global Professional Tools business offers the broadest portfolio of reliable tools and technologies for those working in mechanical, electrical, and plumbing trades. With unparalleled expertise from RIDGID, Greenlee and Klauke, we deliver trusted products that provide dependable performance to handle the industries’ toughest challenges. Visit www.emerson.com/professionaltools for more information of Emerson’s professional tools portfolio.

Professional Tools is an equal opportunity employer and strongly supports diversity in the workplace.

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

We encourage and support several Employee-led Resources Groups that promote a diverse and inclusive workplace.

Our global Women in Stem initiative gives you the opportunity to connect with local peers that share the same interest, to promote the diversity & inclusion and early STEM education and to benefit from professional development to access leadership opportunities.

Our LGBTQ+A Group empowers our workforce regardless of their gender identity or sexual orientation and supports the inclusion and professional development of all employees.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place.

About Us

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

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