Customer Service Manager

ayvens; Taastrup; On-site; DKK 1,000,000 - 1,300,000; Full time

Benefits offered by this job

Bonus

Pension

Health insurance

Lunch scheme

Paid days off

Career opportunities

Job summary

Ayvens is seeking an experienced Customer Service Manager to lead and evolve our CS organization in Denmark. You will drive digital transformation, optimize the customer journey, and ensure exceptional service across all touchpoints while reporting to the Operations & Services Director.

Responsibilities include leading a team of 16, expanding Salesforce-driven processes, and leveraging AI to enhance customer support. This is an on-site role requiring Danish and English fluency.

Qualifications

• 5+ years of leadership experience in Customer Service, Customer Operations, or similar.
• Proven experience with Salesforce Service Cloud, process optimization, and workflow design.
• Experience implementing or using AI solutions within Customer Service (Salesforce ecosystem preferred).
• Fluent in Danish and English, with strong communication skills.

Responsibilities

• Lead a 16-person CS team (incl. 2 Team Leads) and drive customer experience.
• Own digital transformation initiatives and KPI-driven performance improvements.
• Collaborate with Sales, Operations, IT and other functions to improve service levels.
• Champion Salesforce Service Cloud adoption and automation across the org.
• Use data to inform decisions and optimize the customer journey.

Skills

Leadership

Salesforce Service Cloud

AI in CS

Data-driven

Danish fluency

English fluency

On-site

Tools

Salesforce

Job description

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Are you an experienced Customer Service leader who has successfully leveraged Salesforce, automation, and AI to improve customer experience and operational performance? Do you want to lead the digital transformation of customer service at one of Denmark's leading mobility companies?

At Ayvens Denmark, we are looking for an experienced Customer Service Manager to lead and further develop our Customer Service organization. This is a unique opportunity to shape the future customer journey, drive digital innovation, and lead a team of dedicated customer service professionals in a fast-evolving environment.

Your Role

As Customer Service Manager, you will be responsible for leading a team of 16 employees, including 2 Team Leads, while ensuring outstanding customer experience across all touchpoints. You will serve as the voice of the customer and play a key role in driving continuous improvements, operational performance, and digital transformation initiatives.

Reporting to the Operations & Services Director, you will work cross-functionally with stakeholders across Sales, Operations, IT, and other business areas to strengthen customer satisfaction, operational efficiency, and business performance.

Key Responsibilities

• Champion the continued development and adoption of Salesforce Service Cloud as the primary platform for customer engagement, service management, automation, and AI-driven customer support.
• Drive customer satisfaction and continuously improve the customer journey.
• Lead and develop a motivated, high-performing customer service team.
• Collaborate across the organization to create exceptional customer experiences.
• Ensure efficient, high-quality operations and strong performance against KPIs and service levels.
• Use data and customer insights to drive better decisions and business outcomes.

About You

You are a commercially minded and customer-focused leader with a passion for developing people and improving customer experience. You thrive in dynamic environments and enjoy balancing operational leadership with strategic transformation.

We imagine that you:

• Have proven experience working with Salesforce Service Cloud, including process optimization, workflow design, reporting, or digital customer service initiatives.
• Have experience in implementing or utilizing AI solutions within Customer Service environments, preferably within Salesforce ecosystems, will be a significant advantage.
• Have at least 5 years of leadership experience within Customer Service, Customer Operations, or a similar customer-facing function.
• Have a proven track record of delivering strong operational and customer performance through KPIs and customer metrics.
• Have demonstrated success leading customer service teams through organizational, process, and technology change.
• Have strong analytical capabilities and a data-driven mindset.
• Thrive in an on-site environment, as frequent office attendance is essential for this role.
• Fluent Danish and English language skills.

Seize the opportunity for personal and professional growth

At Ayvens, you'll join a business undergoing significant transformation and have the opportunity to shape how we serve our customers in the future. You'll work with talented colleagues, influence strategic decisions, and help build a customer experience that sets us apart in the market.

Benefits and Perks

• Competitive salary and benefits package, including bonus and pension
• State-of-the-art health and dental insurance, plus other favorable insurance offerings
• A healthy lunch scheme and a strong focus on work-life balance
• Extra paid days off
• Development and learning opportunities in an international and collaborative environment with career opportunities

Ready to drive the future of mobility with us?

If you have questions about the position, please contact Operation & Services Director [e-mail]

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.