Concierge Assistant

Family Assist; Randers Kommune; On-site; DKK 97,000 - 132,000; Full time

Job summary

Family Assist is seeking a Concierge Assistant for a premium residential building in Randers, Denmark. You will greet residents and guests, handle inquiries, and coordinate maintenance and reservations to ensure a smooth living experience.

The role emphasizes excellent English communication, a professional demeanor, and attention to detail. Full-time hours with weekend flexibility are required; previous hospitality or customer service experience is a plus.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Excellent English communication; other languages a plus.
• Strong customer service and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Greet residents and guests professionally.
• Answer calls and emails promptly.
• Coordinate maintenance requests with staff.
• Manage reservations for gym and other amenities.
• Organize community events.
• Provide local recommendations.
• Ensure common areas are clean and well-maintained.

Skills

Customer service

Communication

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Profession Concierge City Randers Denmark

As a Concierge Assistant you will be responsible for providing excellent customer service and ensuring the smooth operation of a high-end residential building in Randers Your main duties will include greeting and assisting residents and guests coordinating maintenance requests and managing reservations for common areas and amenities The ideal candidate will have excellent communication skills a professional demeanor and a strong attention to detail Previous experience in a customer service or hospitality role is preferred but not required

This is a full-time position with a salary of 1600$ per month

Key Responsibilities

• Greet residents and guests in a friendly and professional manner
• Answer phone calls and respond to emails promptly
• Coordinate maintenance requests with the appropriate staff members
• Manage reservations for common areas such as the gym or pool
• Assist with organizing community events and activities
• Maintain knowledge of local attractions restaurants and services to provide recommendations to residents
• Ensure the buildings common areas are clean and well-maintained at all times

Requirements

• High school diploma or equivalent additional education or training in hospitality is preferred
• Excellent communication skills in English additional languages are a plus
• Strong customer service skills with the ability to handle difficult situations calmly and professionally
• Proficient computer skills including Microsoft Office Suite
• Ability to work independently as well as part of a team
• Flexibility to work weekends or evenings if needed

Working Conditions

This is a full-time position with standard working hours from Monday-Friday However flexibility is required as occasional evening or weekend shifts may be necessary This position does not include accommodation

We are an equal opportunity employer committed to diversity in the workplace We encourage people of all backgrounds to apply