Concierge Assistant - Resident Experience & Reservations

Family Assist; Randers Kommune; On-site; DKK 97,000 - 132,000; Full time

Job summary

Family Assist is seeking a Concierge Assistant for a premium residential building in Randers, Denmark. You will greet residents and guests, handle inquiries, and coordinate maintenance and reservations to ensure a smooth living experience.

The role emphasizes excellent English communication, a professional demeanor, and attention to detail. Full-time hours with weekend flexibility are required; previous hospitality or customer service experience is a plus.

Qualifications

• High school diploma or equivalent; hospitality training preferred.
• Excellent English communication; other languages a plus.
• Strong customer service and problem-solving skills.
• Ability to work independently and in a team.

Responsibilities

• Greet residents and guests professionally.
• Answer calls and emails promptly.
• Coordinate maintenance requests with staff.
• Manage reservations for gym and other amenities.
• Organize community events.
• Provide local recommendations.
• Ensure common areas are clean and well-maintained.

Skills

Customer service

Communication

Attention to detail

Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Family Assist is seeking a Concierge Assistant for a premium residential building in Randers, Denmark. You will greet residents and guests, handle inquiries, and coordinate maintenance and reservations to ensure a smooth living experience.

The role emphasizes excellent English communication, a professional demeanor, and attention to detail. Full-time hours with weekend flexibility are required; previous hospitality or customer service experience is a plus.