Client Programme Manager

A.P. Moller - Maersk; Denmark; On-site; DKK 900,000 - 1,300,000; Full time

Job summary

Maersk is seeking a Program Manager in Aarhus or Copenhagen, Denmark, to lead performance-driven projects within Aid, Relief & Government operations. You will drive KPI reporting, data quality and strategic roadmaps while coordinating with operations and sales teams.

You will manage client relationships, identify optimization opportunities, and lead governance reviews to ensure successful outcomes for government and aid-related customers worldwide.

Qualifications

• Strong knowledge of KPI and data-driven performance within logistics.
• Experience in Government/Defense or Aid/Relief business.
• Excellent relationship-building with customers and internal stakeholders.
• Commercial awareness and interest in customer-focused solutions.
• Solid understanding of project logistics and supply chain solutions.
• Continuous improvement techniques and metric-driven approach.
• Ability to define vision, objectives and priorities.
• Excellent communication skills in English.

Responsibilities

• Drive performance, KPIs, data quality and reporting.
• Manage relationships with the client manager and support joint strategic roadmap.
• Identify efficiency initiatives to increase profitability and reduce cost to serve.
• Lead quarterly business reviews with the customer on performance.
• Collaborate with cross-functional teams across the Maersk network.
• Support digital transformation and new system implementations (EDI, etc.).
• Ensure SOPs and origin workshops are in place for delivery.

Skills

KPI analytics

Stakeholder management

Relationship building

Project logistics

Continuous improvement

English communication

Job description

The job is available in Aarhus or Copenhagen

Join Maersk and Help Deliver Critical Logistics Solutions Around the World!

At Maersk, we don't just move cargo-we move global trade. As a global leader in logistics, connecting and simplifying supply chains across more than 130 countries, we help customers navigate complexity and unlock opportunity. Every year, we facilitate approximately 20% of global trade, powered by over 110,000 employees working together to create smarter, more resilient supply chains.

We are looking for an experienced Program Manager within Aid, Relief & Government to join our specialized Project Logistics team in Aarhus or Copenhagen, Denmark. As a Program Manager you are a critical element of the team. The goal is a successful customer experience and business growth.

Why Join Maersk Project Logistics?

This is a unique opportunity to work at the intersection of logistics, program management, and Aid, Relief and Government operations, building a winning setup by driving performance and maintain customer relations.

As part of this team, you will collaborate with industry experts, work on strategically important projects, and manage performance for aid, relief & government customers worldwide.

The Opportunity

As Program Manager, you will be responsible for driving performance, KPI's, data quality, implementation and customer relations.

You will be working closely with the operational team and the sales organisation, handling the customer satisfaction, driving business review and KPI's.

What You'll Be Doing

• Driving data quality through reporting and power BI tools
• Supporting the client manager with input to the joint strategic roadmap
• Identify efficiency and optimization initiatives to increase profitability /reduce cost to serve
• Leading quarterly business review with the customer on performance
• Manage digital transformation / new system implementation - Support new/additional business is implemented (incl EDI etc.)
• Ensure foundation in place to deliver (eg. SOPs / Origin Workshops etc.)
• Stakeholder management internally and externally
• Drive performance and customer satisfaction
• Collaborate with cross-functional teams across the global Maersk network.

You will be accountable for:

• Customer relationship and satisfaction
• Value to the customer (realization of existing contracts and new initiatives)
• Value to Maersk (efficiency, automation and standardization)
• Ensure execution and reporting as per compliance requirements

What We're Looking For

You are a data and performance driven professional, who thrives in complex environment and have strong stakeholder management capabilities.

Ideally, you bring:

• Strong knowledge on KPI and data driven performance within logistics.
• Experience within Government/Defense or Aid/Relief business
• Excellent relationship-building skills with customers and internal stakeholders.
• Commercial awareness and an interest of developing customer-focused solutions.
• A solid understanding of project logistics and supply chain solutions.
• Continuous Improvement techniques and metric driven
• Ability to focus to define a vision, objectives and priorities
• Excellent communication skills in English.

What we offer:

At Maersk, you will join a global organization, where innovation, collaboration and personal growth are encouraged every day.

You'll benefit from:

• The opportunity to be a part of building up a winning set-up for a new customer, within Government, Aid & Relief.
• Exposure to international logistics operations and stakeholders
• Career growth within one of the world's leading logistics companies.
• A collaborative and supportive environment
• Continuous learning and professional development opportunities.
• A diverse and inclusive workplace where every perspective is valued.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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