Bell Attendant - On Call

Hotel Austin; København; Sur place; DKK 234 000 - 317 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Pension and health insurance

Career advancement

Online learning platform

Room discounts

Résumé du poste

Starwood Hotels seeks a Bell Attendant to be one of the first faces guests meet, delivering exceptional service from arrival to departure.

You will manage the bell desk, handle luggage, provide valet parking, and assist with guest requests in a dynamic, guest-focused environment. A driver's license is required for valet and vehicle transport, and you will train new team members while collaborating with other hotel departments.

Qualifications

• Experienced in delivering high standards of guest service from a similar industry.
• First point of contact for guests; creating a welcoming and lasting impression.
• Proactive in addressing guest needs, building rapport and resolving issues swiftly and professionally.
• Strong attention to detail; handle luggage and personal items with care.
• Driver's license is required for valet parking and guest vehicle transportation.
• Organized and able to manage guest requests, inventories, and logistics with a clean, presentable area.
• Able to collaborate with front desk, concierge, and other departments to ensure seamless guest experiences.
• Capable of training and mentoring new team members.

Responsabilités

• Manage the bell desk and luggage handling.
• Provide valet services and transport guest vehicles.
• Assist with guest requests and ensure outstanding service.
• Coordinate with front desk and concierge for a seamless experience.
• Maintain cleanliness and presentation of the bell area.

Connaissances

Guest service

Communication

Proactive

Attention to detail

Hotel operations knowledge

Driver's license

Team collaboration

Training

Description du poste

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As a Bell Attendant, you'll be one of the first people our guests encounter, so your role is essential in creating an unforgettable first impression. With your welcoming attitude and impeccable standards, you'll ensure guests feel valued and cared for from their arrival to their departure. You'll manage the bell desk, oversee luggage handling, provide valet services, and assist with guest requests. A driver's license is a must for this role, as you'll be responsible for valet parking and transporting guest vehicles. If you're someone who thrives in a dynamic, guest-focused environment and takes pride in delivering exceptional service, we want you on our team.

About you

• Experienced in delivering high standards of guest service from a similar industry.
• Often the first point of contact for our guests, you know the importance of making a welcoming and lasting impression.
• Proactive in addressing guest needs, building rapport, and resolving issues swiftly and professionally.
• Strong attention to detail, ensuring guest luggage and personal items are handled with care and respect.
• Knowledgeable about hotel operations and local attractions.
• Driver's license is a must for handling valet parking duties and guest vehicle transportation.
• Organized and able to manage guest requests, inventories, and logistics while keeping the area clean and presentable.
• Able to work collaboratively with the front desk, concierge, and other hotel departments to ensure a seamless guest experience.
• Capable of training and mentoring new team members.

This is an on-call position, meaning no hours are guaranteed.

Flexibility to meet the demands of a 24-hour operation.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.

About us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.