Bell Attendant - On Call

Starwood Hotels; København; On-site; DKK 165,000 - 248,000; Full time

Benefits offered by this job

Designed by Nature work environment

Competitive salary

Pension

Health insurance

Career advancement

SH University

Recognition program

Discounted room rates

Job summary

Starwood Hotels is seeking a Bell Attendant in København to greet guests and manage the bell desk. Responsibilities include luggage handling, valet parking, and assisting guests with requests in a dynamic, guest-focused environment.

You will work closely with front desk and concierge teams, maintain a clean area, and support a 24-hour operation. A driver’s license is required to perform valet and transportation duties.

Qualifications

• Experience delivering high standards of guest service in a similar industry.
• First point of contact experience and ability to make a lasting impression.
• Proactive in addressing guest needs and resolving issues swiftly.
• Strong attention to detail in handling luggage and items.

Responsibilities

• Manage the bell desk and oversee luggage handling.
• Provide valet services and guest vehicle transportation.
• Assist with guest requests to ensure a memorable first impression.
• Use a valid driver’s license for valet parking duties.
• Collaborate with front desk, concierge, and other departments.
• Train and mentor new team members as needed.
• Work in an on-call role supporting a 24-hour operation.
• Keep the area clean, organized, and presentable.

Skills

Guest service

Front desk contact

Proactive service

Attention to detail

Hotel operations

Driver's license

Organizational skills

Team collaboration

Mentoring

On-call availability

Job description

Grow with us…

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As a Bell Attendant, you’ll be one of the first people our guests encounter, so your role is essential in creating an unforgettable first impression. With your welcoming attitude and impeccable standards, you’ll ensure guests feel valued and cared for from their arrival to their departure. You’ll manage the bell desk, oversee luggage handling, provide valet services, and assist with guest requests. A driver’s license is a must for this role, as you’ll be responsible for valet parking and transporting guest vehicles. If you’re someone who thrives in a dynamic, guest-focused environment and takes pride in delivering exceptional service, we want you on our team.

About you…

• Experienced in delivering high standards of guest service from a similar industry.
• Often the first point of contact for our guests, you know the importance of making a welcoming and lasting impression.
• Proactive in addressing guest needs, building rapport, and resolving issues swiftly and professionally.
• Strong attention to detail, ensuring guest luggage and personal items are handled with care and respect.
• Knowledgeable about hotel operations and local attractions.
• Driver’s license is a must for handling valet parking duties and guest vehicle transportation.
• Organized and able to manage guest requests, inventories, and logistics while keeping the area clean and presentable.
• Able to work collaboratively with the front desk, concierge, and other hotel departments to ensure a seamless guest experience.
• Capable of training and mentoring new team members.
• This is an on-call position, meaning no hours are garantied.
• Flexibility to meet the demands of a 24-hour operation.

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary package with included pension and health insurance benefits.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.

About us…

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.