Bell Attendant - On Call

Starwood Hotels & Resorts Worldwide, Inc.; København; Hybrid; DKK 180,000 - 240,000; Full time

Job summary

Starwood Hotels & Resorts Worldwide, Inc. is seeking a Bell Attendant to greet guests and support the front desk with luggage, valet services, and guest requests. You will be the first and last friendly touchpoint, delivering courteous service that sets the tone for an outstanding stay.

In this on-call role, you will be part of a dynamic team, ensuring luggage handling, vehicle transport, and seamless collaboration with other hotel departments to create memorable guest experiences.

Qualifications

• Experience delivering high standards of guest service in a similar industry.
• Often the first point of contact for guests, creating a welcoming impression.
• Proactive in addressing guest needs, building rapport, and resolving issues promptly.
• Strong attention to detail to handle luggage and items with care.
• Knowledge of hotel operations and local attractions.
• Driver's license required for valet parking and guest transport.
• Organized and able to manage guest requests, inventories, and logistics.
• Ability to collaborate with front desk, concierge and other departments.

Responsibilities

• Manage the bell desk and luggage handling.
• Provide valet services and transport guest vehicles.
• Assist guests with requests to ensure a seamless experience.
• Coordinate with front desk, concierge and hotel departments.
• On-call position with no guaranteed hours.

Skills

Guest service

First point of contact

Proactive problem solving

Attention to detail

Hotel operations knowledge

Driver's license

Organization

Team collaboration

Job description

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Bell Attendant

As a Bell Attendant, you’ll be one of the first people our guests encounter, so your role is essential in creating an unforgettable first impression. With your welcoming attitude and impeccable standards, you’ll ensure guests feel valued and cared for from their arrival to their departure. You’ll manage the bell desk, oversee luggage handling, provide valet services, and assist with guest requests. A driver’s license is a must for this role, as you’ll be responsible for valet parking and transporting guest vehicles. If you’re someone who thrives in a dynamic, guest-focused environment and takes pride in delivering exceptional service, we want you on our team.

About you

• Experienced in delivering high standards of guest service from a similar industry.
• Often the first point of contact for our guests, you know the importance of making a welcoming and lasting impression.
• Proactive in addressing guest needs, building rapport, and resolving issues swiftly and professionally.
• Strong attention to detail, ensuring guest luggage and personal items are handled with care and respect.
• Knowledgeable about hotel operations and local attractions.
• Driver’s license is a must for handling valet parking duties and guest vehicle transportation.
• Organized and able to manage guest requests, inventories, and logistics while keeping the area clean and presentable.
• Able to work collaboratively with the front desk, concierge, and other hotel departments to ensure a seamless guest experience.

This is an on-call position, meaning no hours are guaranteed.

About us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

• Designed by Nature work environment.
• Competitive salary.
• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.

Life at Starwood Hotels is based on a simple idea: the world is brimming with natural beauty, vivid splendor, and heartwarming whimsy—and we want to keep it that way. Our mission is to inspire others to do the same while crafting unique and evolved luxury experiences.

We seek next-level talent with lots of heart and plenty of hustle, individuals who love to be of service, obsess over details, honor nature, aren’t afraid to ask questions, have the confidence to share new ideas and the respect to listen to diverse worldviews. We care about who you are, how you treat others and what fires you up.