Assistant Store Manager, Østergade

Bang & Olufsen; Kongens Lyngby; On-site; DKK 420,000 - 600,000; Full time

Job summary

Bang & Olufsen in Copenhagen is seeking an Assistant Store Manager to lead our flagship Østergade store, delivering luxury customer experiences and driving commercial performance.

You will coach the sales team, model excellence, and build lasting relationships with customers, aligning operations with brand standards. Fluency in Danish and English, plus experience in luxury retail and retail systems, will help you inspire a high-performing team in this globally renowned environment.

Qualifications

• Experience leading luxury retail teams.
• Proven coaching ability with high-performing sales staff.
• Strong relationship-building and customer service skills.
• Commercial awareness and a results-driven mindset.
• Experience with retail systems and MS Office.
• Interest in luxury consumer products, design and technology.
• Fluency in Danish and English.

Responsibilities

• Lead, coach and motivate the flagship store sales team to achieve ambitious sales targets and service standards.
• Ensure outstanding store presentation and visual merchandising in line with Bang & Olufsen brand guidelines.
• Build and maintain strong relationships with new and existing customers.
• Deliver exceptional customer experiences before, during and after the sale.
• Act as a Bang & Olufsen brand ambassador during events and customer engagements.
• Collaborate with internal and external stakeholders including installation teams and after-sales partners.

Skills

Retail leadership

Coaching teams

Customer service

Commercial mindset

Retail systems

Microsoft Office

Danish fluency

English fluency

Luxury goods

Tools

POS systems

CRM software

Job description

Are you passionate about luxury retail and creating exceptional customer experiences? Do you enjoy leading by example and coaching teams to perform at their best? As Assistant Store Manager, you will join our retail team in Copenhagen and help drive the success of our global flagship store on Østergade.

Working closely with the Store Manager, you will combine hands-on sales leadership with team coaching, ensuring every customer experiences the very best of Bang & Olufsen. This is a unique opportunity to work in one of our largest and most distinctive retail environments, showcasing the full Bang & Olufsen portfolio in an inspiring home-like setting.

Key Responsibilities

• Support the daily operation and commercial performance of the flagship store
• Lead, coach and motivate the sales team to achieve ambitious sales targets and service standards
• Build and maintain strong relationships with new and existing customers
• Deliver exceptional customer experiences before, during and after the sale
• Act as a Bang & Olufsen brand ambassador during store events and customer engagements
• Ensure outstanding store presentation and visual merchandising standards
• Support collaboration with internal and external stakeholders, including installation teams, customer service and after-sales partners

What You Bring

You are an experienced retail leader with a passion for luxury customer experiences. You thrive in a customer-facing environment and enjoy developing people while driving commercial results.

Moreover, you bring:

• Leadership experience from a luxury retail environment, preferably luxury hard goods
• A proven ability to coach and develop high-performing sales teams
• Strong relationship-building and customer service skills
• Commercial awareness and a results-oriented mindset
• Experience working with retail systems and Microsoft Office
• An interest in luxury consumer products, design and technology
• Fluency in both Danish and English

What We Offer

You will join a passionate retail team at one of the most important stores in the Bang & Olufsen retail network. As our global flagship store, Østergade, serves as both a commercial destination and a brand showcase, welcoming customers from around the world and bringing the Bang & Olufsen universe to life through immersive customer experiences.

With approximately 1,200 employees, Bang & Olufsen is an agile company that gives room for individual flexibility and decision-making. Our hierarchy is flat, and our communication is open and trustworthy. We believe in mutual respect and with a unique pool of people coming from more than 55 countries, we aim to build a more inclusive workplace to grow as professionals and as a company and remain innovative.

Compensation

Competitive salary and benefits package.

Location

Østergade, Copenhagen, Denmark

Start date

As soon as possible.

At Bang & Olufsen, we believe in equal opportunities for all. We encourage applicants to focus on their qualifications, skills, and experience when submitting their CVs. Please refrain from including personal information such as photographs. Our hiring decisions are based solely on merit, and we are committed to fostering a diverse and inclusive workplace where everyone has an equal chance to succeed.

Bang & Olufsen has, for 100 years, developed luxury audio products that change moods and inspire minds. With offices in Denmark (headquartered in Struer) and the rest of the world, Bang & Olufsen is determined to create products that push the boundaries of audio technology. To this day, every product is still characterized by the unique combination of beautiful sound, timeless design and unrivalled craftmanship.