Aftersales & Logistics Coordinator (Maternity Cover)

ULTRAAQUA UV & Ozone Systems; Aalborg; On-site; DKK 360,000 - 480,000; Full time

Job summary

UltraAqua is seeking a motivated Aftersales & Logistics Coordinator to cover maternity leave. You will coordinate aftersales activities, handle customer requests, manage reclamation cases, and support logistics including spare parts and shipment coordination.

The role requires strong organization, clear communication in English, and the ability to work across departments to deliver excellent service to customers worldwide.

Qualifications

• Experience in coordinating, administrative, logistics, or customer-facing roles.
• Strong organizational skills and attention to detail.
• Excellent written and spoken English.
• Ability to manage multiple tasks and priorities.
• Proactive, structured, and customer-oriented mindset.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Experience with logistics coordination and shipping documentation is a plus.
• Ability to work independently and cross-functionally.

Responsibilities

• Serve as primary contact for aftersales inquiries and orders.
• Coordinate and follow up on customer cases for timely resolutions.
• Manage reclamation cases including returns, replacements, and credits.
• Oversee spare parts orders and logistics planning.
• Coordinate outbound shipments and daily logistics activities.
• Communicate with freight forwarders and carriers.
• Assist with order processing, export documentation, and admin tasks.
• Maintain records of interactions, orders, and shipments.
• Collaborate with Sales, Supply Chain, Production and others.
• Contribute to improving internal processes and customer satisfaction.

Skills

Organizational skills

English communication

Multitasking

ERP/CRM proficiency

Customer-oriented mindset

Interdepartmental collaboration

Tools

Microsoft Office

ERP/CRM systems

Job description

UltraAqua is a leading provider of cutting-edge water purification solutions, dedicated to delivering high-quality products and exceptional service to our customers worldwide. We are committed to innovation, sustainability, and exceeding customer expectations.

Job Description

We are seeking a highly motivated and organized individual to join our team as a Aftersales & Logistics Coordinator to cover maternity leave. In this role, you will be responsible for coordinating aftersales activities, managing customer requests, handling reclamation cases, and supporting logistics operations, including spare parts and shipment coordination.

The ideal candidate thrives in a dynamic environment, enjoys working across departments, and is committed to delivering a high level of service to customers around the world.

Responsibilities

• Serve as the primary point of contact for aftersales inquiries, order-related questions, and customer requests.
• Coordinate and follow up on customer cases to ensure timely and satisfactory resolutions.
• Manage reclamation cases, including returns, replacements, and credit requests in accordance with company procedures.
• Coordinate and oversee spare parts orders, including order processing, logistics planning, delivery follow-up, and customer communication.
• Coordinate outbound shipments and support daily logistics activities to ensure on-time deliveries.
• Communicate with freight forwarders, carriers, and logistics partners regarding shipments and transport documentation.
• Assist with order processing, export documentation, and administrative tasks related to logistics and aftersales activities.
• Maintain accurate records of customer interactions, orders, shipments, and ongoing cases.
• Collaborate closely with Sales, Supply Chain, Production, and other internal departments to support customer and logistics needs.
• Contribute to improving internal processes and ensuring a high level of customer satisfaction.

Qualifications

• Experience from a coordinating, administrative, logistics, supply chain, sales support, or customer-facing role.
• Strong organizational skills and attention to detail.
• Excellent communication skills in English, both written and spoken.
• Ability to manage multiple tasks and priorities simultaneously.
• A proactive, structured, and customer-oriented mindset.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Experience with logistics coordination, shipping documentation, or transport booking is an advantage.
• Ability to work independently while collaborating effectively across departments.

What We Offer

• A key role in an international and growing company.
• A dynamic work environment with close collaboration across departments.
• Valuable experience within aftersales, logistics, and customer service.
• Opportunities for professional and personal development.
• Supportive colleagues and a strong team spirit.
• Potential future opportunities within UltraAqua.

UltraAqua is an equal opportunity employer and values diversity in the workplace. We encourage candidates from all backgrounds to apply.