Zygo - Field Service Engineer

AMETEK; Weiterstadt; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Join a pioneering firm in optical engineering as a Field Service Engineer, where your technical expertise will play a crucial role in delivering exceptional service for advanced metrology systems. This dynamic position involves troubleshooting, preventive maintenance, and customer training, all while fostering strong relationships with clients. With a commitment to precision and excellence, you'll collaborate with experts and contribute to innovative solutions that enhance customer satisfaction. If you're passionate about engineering and thrive in a fast-paced environment, this opportunity will empower you to expand your skills and make a significant impact in the field.

Qualifikationen

• 5+ years of experience in metrology or optics.
• Bachelor’s degree in relevant engineering field required.

Aufgaben

• Diagnose and resolve technical issues with Zygo instruments.
• Perform preventive maintenance and customer training.

Kenntnisse

Technical Troubleshooting

Customer Service Orientation

Sales Aptitude

Fluency in German

Fluency in English

Problem-Solving

Ausbildung

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical Engineering

Jobbeschreibung

Are you ready to collaborate with leading experts in optical engineering and contribute to the next level of precision and excellence?

At Zygo, your skills and insights will be integral to our core values of curiosity, collaboration, and persistence. For over 50 years, Zygo Corporation, headquartered in Middlefield, CT, has been a global leader in designing and manufacturing advanced optical metrology systems, ultra-precise optical components, and complex electro-optical systems and assemblies. Join our team, where your expertise will drive cutting-edge solutions, address complex technical challenges, and uphold the highest standards of precision and safety.

As a Field Service Engineer, you will deliver top-tier service for ZYGO metrology instrumentation systems, foster strong customer relationships, and enhance service strategies.

Key Responsibilities

• Technical Troubleshooting: Diagnose, troubleshoot, and resolve technical issues with Zygo metrology instruments at customer sites, collaborating closely with the technical support and R&D teams to ensure rapid resolution.
• Preventive Maintenance: Perform regular preventive maintenance on Zygo equipment to maintain peak performance, accuracy, and reliability for customers.
• Customer Training & Support: Develop and conduct comprehensive training sessions for internal teams, distributors, and customers, empowering them to effectively use Zygo’s advanced metrology instruments.
• Installation & Setup: Plan and manage installations at customer sites, including setup and integration of Zygo solutions, while providing full support during and after installation.
• Quality Reporting & Continuous Improvement: Analyze recurring issues, report quality improvement opportunities, and identify both hardware and software enhancements to optimize Zygo product performance and customer satisfaction.

Requirements and Qualifications

• Bachelor’s degree in mechanical or electrical engineering, or equivalent education and experience
• Minimum of 5 years of relevant professional experience, ideally within metrology or optics
• Fluency in both German and English, with excellent communication skills in each language
• Strong customer service orientation and aptitude for sales, with proven experience in customer-facing roles
• Willingness to travel internationally, with travel requirements exceeding 50% of the role
• Ability to thrive in a dynamic, evolving work environment and to remain composed under occasional high-pressure situations

Bring your passion, commitment, and curiosity to Zygo, where our values—curiosity, collaboration, persistence, confidence, problem-solving, and safety—guide every step of our journey. Grow with us as we work together to solve complex challenges, inspire confidence, and make our world a safer, better place.

Are you ready to expand the boundaries of possibility, simplify the complex, and embody the values that define our success?

We welcome your unique perspective and invite you to join us!