Zug Infotech Looking for Telecalling Team Leader Job in Salem

Zug Infotech; Meersburg; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An established industry player is seeking a dynamic individual to lead a customer support team. This role involves managing telesales operations, resolving customer complaints, and creating effective policies and procedures. The ideal candidate will possess strong leadership skills and a passion for enhancing customer satisfaction. Join a vibrant team where your contributions will directly impact service delivery and customer experiences. If you're looking to kickstart your career in a supportive environment, this opportunity is perfect for you.

Qualifikationen

• Strong communication skills for effective customer support.
• Ability to manage and train a team in a customer service environment.

Aufgaben

• Manage a team focused on telesales and customer support.
• Resolve customer complaints and ensure service quality.

Kenntnisse

Customer Support

Team Management

Complaint Resolution

Training and Development

Ausbildung

12th Pass (Associate Degree)

Jobbeschreibung

Job Details

Education

12th Pass(Associate Degree)

English Level

Thoda English

Experience

Fresher

Gender

Both

Address

Chennai, Tamil Nadu, India, Attur, Salem, Tamil Nadu – 636001

Job Description

Responsibilities of the candidates include:

1. Manage a team of individuals working on telesales/customer support
2. Resolve customer complaints brought to your attention
3. Create policies and procedures
4. Plan the training and standardization of service delivery
5. Manage inbound and outbound customer calls in a timely manner
6. Identify customers’ needs and wants, clarifying information whenever possible
7. Conduct quality assurance surveys with customers and provide feedback to the team
8. Gain comprehensive product knowledge to enhance customer support
9. Maintain a pleasant working environment for your team