Zoom Contact Centre Sales Specialist - Germany South

Zoom; Deutschland; Remote; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading company is seeking an Account Executive in Germany to drive sales of their Customer Experience Platform. The role involves partnering with account executives, managing client relationships, and leveraging AI to enhance customer experiences. Ideal candidates will have a strong sales background and be fluent in German.

Qualifikationen

• Experience in Contact Center/CX sales.
• Fluent in written and spoken German at a native speaker level.

Aufgaben

• Qualify leads and perform needs assessments.
• Create, deliver, and manage client presentations and proposals.
• Develop and maintain business within existing accounts.

Kenntnisse

Sales

Account Management

Customer Experience

Territory Planning

Collaboration

Jobbeschreibung

What you can expect

Zoom is looking for an Account Executive with experience in Contact Center/CX sales to sell our Zoom Customer Experience Platform in Germany. You will partner with account executives and Zoom channel partners to prospect new opportunities, increase the sales funnel, and drive sales execution plans. This role supports teams selling CX solutions across all sectors in Germany.

About the Team

The Zoom CX sales team promotes awareness, adoption, and deployment of Zoom Contact Center, Zoom Virtual Agent, and Zoom Workforce Engagement Management capabilities across Zoom customers. You will be a passionate market evangelist within Zoom customers and prospects, framing our proposition around desired customer outcomes. Your mission is to help customers re-imagine their customer and agent experiences by leveraging AI to provide personalized, prescriptive, and proactive experiences.

Location

South of Germany, Munich, Stuttgart.

What we’re looking for

• Qualify leads and perform needs assessments, engaging technical resources
• Create, deliver, and manage client presentations, proposals, and coordinate quarterly business reviews
• Proactively attract new customers and generate CX conversations
• Develop and maintain business within existing accounts, managing large, complex sales situations and campaigns
• Partner with Zoom Account Executives to upsell current customers and assist in closing potential customers
• Experience with business account management, territory planning, and delivering commercial models
• Develop go-to-market co-sell strategies with internal teams and partners
• Collaborate with Product/Engineering on Contact Center integrations and roadmap requirements
• Fluent in written and spoken German at a native speaker level