youdidIT for projects at European Commission/European Patent Office: IT-Support Engineer facing[...]

JOIN; München; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading European institution in Munich is seeking an IT-Support Engineer who excels in communication and troubleshooting. The role requires on-site presence and entails supporting end-users with hardware and network needs. Ideal candidates will have over 5 years of experience in similar roles, ensuring seamless operations and excellent service delivery.

Qualifikationen

• 5 years’ experience in IT support role warranted.
• Strong communication for executive interactions required.
• Proficient with hardware diagnostics and repairs essential.

Aufgaben

• Handle end-user computer and network requirements.
• Perform hardware installation and troubleshooting.
• Document support requests and actions in the ticketing system.

Kenntnisse

Communication

Troubleshooting

Support Skills

Tools

Windows 7/10

Microsoft Office

Video Conferencing Systems

Jobbeschreibung

youdidIT for projects at European Commission/European Patent Office: IT-Support Engineer facing off executives/On-Site Munich

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Base pay range

Personal Technology Assistant

IT-Support engineer with outstanding communication skills.

European citizenship is required as the customer is an European Organization.

Remote work is NOT possible.

The customer is a large-sized European institution based in Munich. Position is on-site in Munich-Germany.

Responsibilities

• Handle end-user computer and network requirements
• Perform hardware installation and troubleshooting
• Install and troubleshoot hardware such as desktops, laptops, scanners, projectors, printers, video conference equipment
• Install application software like Microsoft Office, antivirus, and communication tools (Teams, Zoom, etc.)
• Resolve network and internet connectivity issues
• Install and maintain network devices such as Wi-Fi access points and routers
• Maintain printers and printing services
• Assist in setup and monitoring of video live streaming and video conferencing
• Document support requests and actions in the ticketing system

Qualifications

• Excellent communication skills; on-site support facing off with executives
• Minimum 5 years’ experience in a similar support role
• Experience with Windows 7/10, Office 2010, browsers, Skype, Adobe, etc.
• Good understanding of computer hardware, printers, and VICO systems
• Ability to diagnose and repair desktop hardware
• Strong troubleshooting and support skills
• Experience with incident and change management
• Ability to install and replace hardware components
• Experience with Video Conferencing systems (VICO)
• Ability to manage multiple issues simultaneously
• Excellent English communication skills (written and verbal)

Benefits

Start expected in July 2025. Competitive salary based on experience. On-site presence in Munich, Germany is mandatory.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Professional Services