Workforce Scheduler (Fully Remote)

Golden Pet Brands; Deutschland; Remote; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

401(k) match

ESOP

Healthcare coverage

Sick days

Mental health days

Professional development

Quarterly bonus

Zusammenfassung

Golden Pet Brands is seeking an experienced workforce scheduling professional to coordinate staffing across multiple lines of business and align with service goals. You will maintain agent schedules, forecast short-term needs, and produce performance reports to drive improvements.

The role requires strong knowledge of scheduling in contact centers, proficiency with workforce software, and excellent communication to collaborate with supervisors and teams.

Qualifikationen

• Strong understanding of scheduling optimization in a contact center environment.
• Proficient in workforce management software and data analysis with Excel or Google Sheets.
• Excellent critical thinking, organizational, and communication skills.

Aufgaben

• Coordinate staffing across multiple lines of business to meet service goals.
• Maintain agent schedules, short-term forecasts, and produce performance reports.
• Manage the Shift Bid process and facilitate weekly supervisor meetings.

Kenntnisse

Scheduling optimization

Workforce software

Data analysis

Excel/Sheets

Communication

Critical thinking

Tools

Scheduling software

Google Sheets

Excel

Jobbeschreibung

• Coordinate staffing across multiple lines of business to align with service goals.
• Maintain agent schedules, short-term forecasts, and produce performance reports.
• Manage the Shift Bid process and facilitate weekly meetings with supervisors.

Qualifications:

• Strong understanding of scheduling optimization in a contact center environment.
• Proficient in workforce management software and data analysis with Excel or Google Sheets.
• Excellent critical thinking, organizational, and communication skills.
• Comprehensive healthcare coverage with 100% premium coverage for medical, dental, and vision.
• 401(k) match up to 3.5% and Employee Stock Ownership Plan.
• Paid sick and mental health days, professional development opportunities, and quarterly bonus potential.

Golden Pet Brands is a pet food company dedicated to creating a world where pets live longer, healthier lives from their very first meal. They foster a culture of ownership, customer focus, and long-term thinking, with a team that values collaboration and celebrates their people.