Workforce Management Scheduler Analyst

Cross Border Talents; Essen; Vor Ort; EUR 48.000 - 70.000; Vollzeit

Benefits dieser Stelle

Relocation assistance

Private health insurance after probat.

Office hours: Mon-Fri

Zusammenfassung

Cross Border Talents in Essen, Germany seeks an Experienced Workforce Management Scheduler Analyst to join our team. You will create and manage complex schedules, coordinate with operations, and provide weekly staffing projections to support planning and resource allocation.

Responsibilities include resolving scheduling conflicts, maintaining records, and analyzing workload patterns to forecast staffing levels and ensure client needs are met.

Qualifikationen

• Fluency in English (C1) with strong written and spoken communication.
• At least 2 years in a customer service or call center environment, with at least 1 year in workforce management preferred.
• Familiarity with workforce management processes such as staffing forecasts, scheduling, and performance metrics.
• Proficient in Google Suite and Microsoft Office applications.
• Knowledge of local labor laws related to workforce management and scheduling is a plus.
• Strong problem-solving abilities with decisions in scheduling and resource allocation.

Aufgaben

• Create and manage comprehensive schedules, incorporating training, coaching, feedback sessions, and future resource requirements.
• Resolve scheduling conflicts and recommend solutions for issues or special requests from team members or clients.
• Collaborate with operational contacts to effectively schedule activities, including unplanned and planned absences or downtime.
• Provide weekly staffing projections for the upcoming weeks to assist with planning and resource allocation.
• Maintain and update employee records, including skills, scheduling agreements, time-off entitlements, and contractual details in the scheduling system.
• Develop schedules that meet client requirements, forecasting team needs and performance.
• Analyze data on workload patterns and use workforce management tools to determine appropriate staffing levels.
• Address discrepancies between actual and expected arrival patterns and adjust as needed.
• Monitor team trends and attrition to identify potential issues affecting resource planning.
• Coordinate with operational contacts to schedule key activities for smooth workflow.
• Provide realistic staffing plans based on current workforce availability.
• Share weekly staffing outlooks to ensure readiness for upcoming weeks.

Kenntnisse

English (C1)

Strong communication

Problem solving

Tools

Google Suite

Microsoft Office

Jobbeschreibung

Overview

Experienced Workforce Management Scheduler Analyst is wanted to join our clients team in Essen, Germany.

Responsibilities

• Create and manage comprehensive schedules, incorporating team needs such as training, coaching, feedback sessions, and future resource requirements.
• Resolve scheduling conflicts and recommend solutions for issues or special requests from team members or clients.
• Collaborate with key operational contacts to effectively schedule activities, including unplanned and planned absences or downtime.
• Provide weekly staffing projections for the upcoming weeks to assist with planning and resource allocation.
• Maintain and update employee records, including skills, scheduling agreements, time-off entitlements, and contractual details in the scheduling system.
• Develop schedules that meet client requirements, incorporating training, coaching, and performance feedback, as well as forecasted team needs.
• Analyze data on workload patterns and use workforce management tools to determine appropriate staffing levels based on historical trends.
• Address discrepancies between actual and expected arrival patterns, recommending adjustments as needed.
• Monitor team trends and attrition, identifying potential issues that could impact resource planning.
• Coordinate with operational contacts to schedule key activities, ensuring smooth workflow.
• Provide realistic staffing plans based on current workforce availability and performance.
• Share weekly staffing outlooks to ensure the program is prepared for the upcoming weeks.

Qualifications

• Fluency in English (minimum C1 level), with strong proficiency in both written and spoken communication.
• At least 2 years of experience in a customer service or call center environment, with at least 1 year in workforce management preferred.
• Familiarity with workforce management processes such as staffing forecasts, scheduling, and performance metrics is preferred.
• Proficient in using Google Suite (e.g., Sheets, Slides) and Microsoft Office applications (e.g., Word, Excel).
• Knowledge of local labor laws and regulations related to workforce management and scheduling is a plus.
• Strong problem-solving abilities, with the ability to make sound decisions in scheduling and resource allocation.

Benefits

• Competitive salary
• Relocation assistance
• Working schedule: Office hours, Monday to Friday
• Private health insurance after probation period
• Working as part of a dynamic and multicultural team
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care