Workforce Management Real Time Analyst

About the job Workforce Management Real Time Analyst

We are currently recruiting for an experienced Workforce Management Real Time Analyst to join our client's team in Essen.

DUTIES AND RESPONSIBILITIES:

• Monitor and track billable hour projections, alerting management to potential risks.
• Communicate effectively with relevant teams and stakeholders.
• Coordinate and implement ad hoc events and training plans based on client needs.
• Ensure timely delivery and analysis of shrinkage, adherence, and attendance reports.
• Develop strategies to improve operations based on trends and performance data.
• Drive continuous improvement in operational efficiency.
• Maintain detailed documentation and perform analysis to guide future strategies.

REQUIREMENTS

• Fluency in English (C1 level minimum), with strong proficiency in both written and spoken communication.
• Minimum 2 years' experience in a call center, with at least 1 year in workforce management.
• Familiarity with workforce management processes (staffing, scheduling, service level analysis, metrics).
• Proficient in common office software and productivity tools (e.g., spreadsheets, word processing, presentations).
• Knowledge of local labor laws and regulations related to workforce management (preferred).
• Strong decision-making, problem-solving, and resource allocation skills.

OFFER

• Relocation assistance
• Working Schedule: Rotating Late/Night shifts (3pm-11pm or 11pm-7am)
• Working as part of a dynamic and multicultural team
• Regular fruit deliveries for a healthy lifestyle and free drinks
• Employee wellness schemes to include partnerships with fitness centers, restaurants, etc.