Workforce Management Analyst

Tibber; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A forward-thinking energy company in Berlin seeks a Workforce Management Specialist to optimize staffing and ensure seamless service delivery. The ideal candidate is detail-oriented, with 1-3 years in customer service or analytics, and strong analytical skills. Join a mission-driven organization that values sustainability and fosters a culture of growth and empowerment.

Leistungen

Opportunities to learn and grow

Support for health and wellness

Flexible working hours

Qualifikationen

• 1-3 years of experience in Customer Service organization in WFM or data-driven analytics role.
• Experience ensuring data accuracy, consistency, and reliability through meticulous data entry.
• Experience handling sensitive & confidential information with discretion.

Aufgaben

• Monitor & manage skilling and queue prioritization to optimize staffing.
• Analyze data trends to forecast staffing needs and identify service delivery risks.
• Develop, track, and produce key WFM reports related to KPIs.

Kenntnisse

Proficiency in MS Excel

Strong communication skills

Analytical skills

Tools

Tableau

Google Sheets

Power BI

Jobbeschreibung

We are Tibber, the energy company that wants you to use less energy. That’s right. We’ll get back to that. Yes, we are by definition an energy company, but we’re more techy than most. How and why, you might ask? Well, a third of our employees are actually working on developing products and solutions that can help you use energy in a smarter way and at a lower cost – all with the help of cool fancy tech. Good for our customers, their wallets, and the planet.

Our growth rate has been truly amazing, and still, we’re just getting started. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats), we have one of the most unique portfolios trading energy on the market.

Job Mission

About the Role:

Are you passionate about optimizing workforce efficiency and ensuring seamless service delivery? We are looking for a detail-oriented Workforce Management Specialist to monitor and manage staffing, analyze data trends, and collaborate across teams to implement agile staffing strategies.

What You’ll Do:

• Monitor & manage skilling, queue prioritization, adherence/conformance to schedules, making intra-week adjustments to optimize staffing levels & meet SLA goals
• Analyze data trends & historical patterns to forecast staffing needs for short to medium term, proactively identifying risks to service delivery
• Collaborate across teams to implement agile staffing strategies to meet wider business objectives cost-effectively
• Develop, track, and produce key WFM reports related to Service & Staff performance KPIs (e.g., ART, SL/Abn, Forecast accuracy, Occupancy, Shrinkage, Utilization)
• Monitor & maintain CCAS profiles & ID account management
• Aiding in vendor cost tracking & invoice reconciliation & RnP scorecard

Ideal Profile

• 1-3 years of experience in Customer Service organization in WFM or data-driven analytics role
• Open to flexible working hours with different shifts as deemed fit in the future
• Proficiency in MS Excel, Google Sheets, or similar tools; experience with Thoughtspot, Tableau, or Power BI is a plus
• Experience ensuring data accuracy, consistency, and reliability through meticulous data entry, validation, and error resolution
• Experience handling sensitive & confidential information with discretion, adhering to privacy protocols
• Strong communication skills and ability to collaborate within diverse teams
• Proven analytical skills to interpret data and identify trends effectively

Getting Ready For

Innovation: Changing the landscape of a vital industry.

Growth: Opportunities to learn, grow personally and professionally.

Autonomy: A humble, autonomous culture in a scale-up environment.

Empowerment: Your voice matters; support and laughter among diverse colleagues are guaranteed.

Flexibility: We aim to accommodate your needs for health, wellness, equipment, or other allowances, valuing work-life balance.

The Tibber Mindset

Being on a mission to change an industry means being prepared for the unexpected. Tibber is a startup in the true sense, constantly evolving. We do what others say can’t be done, learn from failures, but always keep our users in focus.

We are passionate about sustainability and a circular approach, both with our products and the broader ecosystem.

We are proud to be a mission-driven startup with thousands of new users each month. Since founding in 2016 with two passionate founders, we now have 350+ employees across Stockholm, Førde, Berlin, Amsterdam, Oslo, and Helsinki, and are growing rapidly. Supported by investors like Balderton Capital, Eight Roads Ventures, Founders Fund, Summa, and Schibsted.

At Tibber, we are committed to hiring, developing, and retaining exceptional people regardless of race, color, religion, sex, sexual orientation, age, marital status, disability, neurodiversity, or gender identity. We strongly encourage people from underrepresented groups to apply.