Work & Travel in Malta! (Relocation Support Available)

Cross Border Talents; Köln; Hybrid; EUR 9.500 - 22.000; Vollzeit

Benefits dieser Stelle

Relocation support

Free transport service

Flight reimbursement (up to 200)

Zusammenfassung

Cross Border Talents in Malta is seeking a native or C2 German-speaking Customer Support Representative to assist customers by phone, email, and chat, with English B2+. You will start with onsite training, then transition to a hybrid model combining office and remote work.

The role offers a basic salary of 850 EUR with progression to higher totals up to 1,950 EUR gross per month, plus bonuses and relocation support. Training is onsite, and a range of relocation and transport perks is provided.

Qualifikationen

• Native/C2 German proficiency.
• B2+ level English proficiency.
• Excellent communication skills and customer service mindset.
• Ability to work rotational shifts (07:00– midnight).
• Willingness to attend onsite training in Malta.
• Criminal record clearance or two references from previous employers on arrival.

Aufgaben

• Provide customer support in German and English through phone, email, and chat.
• Resolve customer issues following company guidelines and policies.
• Provide accurate and clear information about products and services.
• Record interactions and update customer profiles.
• Escalate complex cases when necessary.
• Maintain professionalism and empathy in all communications.

Kenntnisse

German language

English proficiency

Customer service mindset

Communication skills

Jobbeschreibung

Work & Travel in Malta! (Relocation Support Available)

Job Openings Work & Travel in Malta! (Relocation Support Available)

About the job Work & Travel in Malta! (Relocation Support Available)

Customer Support Representative German Speaker

Location: Malta (Hybrid)
Schedule: 07:00 Midnight (rotational shifts)
Start Date: 7 July 2025
Work Model: Hybrid (initial training onsite, then mix of office & remote work)
Net Salary: 1,400/month (German language) + bonuses and benefits

About the Role

Were seeking a native or C2-level German speaker with strong English (B2+) skills to join our customer support team in Malta. You will help customers via phone, email, and chat, ensuring excellent service and timely issue resolution.

Youll start with onsite training to immerse yourself in the company processes before transitioning to a hybrid model.

Key Responsibilities

Provide customer support in German and English through various channels

Resolve customer issues following company guidelines and policies

Provide accurate and clear information about products and services

Record interactions and update customer profiles

Escalate complex cases when necessary

Maintain professionalism and empathy in all communications

Requirements

Native/C2 German + B2 English
Excellent communication skills and customer service mindset
Ability to work rotational shifts between 07:00 Midnight
Computer literacy and ability to quickly learn new systems
Willingness to attend onsite training in Malta
Criminal record clearance OR two references from previous employers upon arrival in Malta (mandatory to start)

Salary & Career Progression

850 basic salary

Career progression: Level premium increases as you move up:

Level 2: 250 premium Total 1,900 gross/month

Level 3: 300 premium Total 1,950 gross/month

Level 4: 375 premium Higher salary and responsibilities

Taxes: Social contributions are deducted only from the 850 basic salary; premiums are not subject to social contributions in Malta.

Government bonus: ~130 gross, paid quarterly (March, June, September, December).

Paid initial training onsite in Malta

Free transport service with pick-up/drop-off points:

Bugibba in front of Top Choice

Qawra in front of Bella Vista

Pembroke Park & Ride

Sliema in front of Victoria Hotel (next to St. James Hospital)

Gzira in front of Sparkle Image store

Msida Skatepark (in front of Turkish Minimarket)

Flight ticket reimbursement up to 200 (after 6 months)

Real estate agency discounts for accommodation search

Possibility to relocate with partners/children (costs for relatives not covered)

Relocation Information

No additional relocation package for candidates already in Malta

For candidates relocating from abroad:

Must arrive 7 days before start date to complete hiring documents

Must work onsite for at least 3 months (exceptions for those with housing and confirmed internet)

3 weeks accommodation in a hotel (candidate only; relatives at own cost)

Up to 300 relocation support (paid with first salary)

Flight reimbursement after probation (up to 200; only for the employee)