Work & Travel in Malta! (Relocation Support Available)

Cross Border Talents; Frankfurt; Hybrid; EUR 9.500 - 22.000; Vollzeit

Benefits dieser Stelle

Free transport

Flight reimbursement

Relocation support

Accommodation covered

Real estate discounts

Family relocation option

Zusammenfassung

Cross Border Talents seeks a Customer Support Representative fluent in German to assist customers in German and English. The role involves handling inquiries via phone, email, and chat with a focus on timely issue resolution and high service quality.

Initial on-site training will be provided in Malta, followed by a hybrid work model combining office and remote work. Salary starts at 850 EUR monthly with progression and a government bonus, plus relocation support.

Qualifikationen

• Native/C2 German plus B2 English required.
• Excellent communication and customer service mindset.
• Willingness to attend onsite training in Malta and work rotational shifts.

Aufgaben

• Provide customer support in German and English via phone, email, and chat.
• Resolve issues according to company guidelines and policies.
• Give accurate information about products and services.
• Update and maintain customer profiles in the system.
• Escalate complex cases when necessary.

Kenntnisse

German language proficiency

English proficiency

Tools

CRM software

MS Office

Jobbeschreibung

Work & Travel in Malta! (Relocation Support Available)

Job Openings Work & Travel in Malta! (Relocation Support Available)

About the job Work & Travel in Malta! (Relocation Support Available)

Customer Support Representative German Speaker

Location: Malta (Hybrid)
Schedule: 07:00 Midnight (rotational shifts)
Start Date: 7 July 2025
Work Model: Hybrid (initial training onsite, then mix of office & remote work)
Net Salary: 1,400/month (German language) + bonuses and benefits

About the Role

Were seeking a native or C2-level German speaker with strong English (B2+) skills to join our customer support team in Malta. You will help customers via phone, email, and chat, ensuring excellent service and timely issue resolution.

Youll start with onsite training to immerse yourself in the company processes before transitioning to a hybrid model.

Key Responsibilities

Provide customer support in German and English through various channels

Resolve customer issues following company guidelines and policies

Provide accurate and clear information about products and services

Record interactions and update customer profiles

Escalate complex cases when necessary

Maintain professionalism and empathy in all communications

Requirements

Native/C2 German + B2 English
Excellent communication skills and customer service mindset
Ability to work rotational shifts between 07:00 Midnight
Computer literacy and ability to quickly learn new systems
Willingness to attend onsite training in Malta
Criminal record clearance OR two references from previous employers upon arrival in Malta (mandatory to start)

Salary & Career Progression

850 basic salary

Career progression: Level premium increases as you move up:

Level 2: 250 premium Total 1,900 gross/month

Level 3: 300 premium Total 1,950 gross/month

Level 4: 375 premium Higher salary and responsibilities

Taxes: Social contributions are deducted only from the 850 basic salary; premiums are not subject to social contributions in Malta.

Government bonus: ~130 gross, paid quarterly (March, June, September, December).

Paid initial training onsite in Malta

Free transport service with pick-up/drop-off points:

Bugibba in front of Top Choice

Qawra in front of Bella Vista

Pembroke Park & Ride

Sliema in front of Victoria Hotel (next to St. James Hospital)

Gzira in front of Sparkle Image store

Msida Skatepark (in front of Turkish Minimarket)

Flight ticket reimbursement up to 200 (after 6 months)

Real estate agency discounts for accommodation search

Possibility to relocate with partners/children (costs for relatives not covered)

Relocation Information

No additional relocation package for candidates already in Malta

For candidates relocating from abroad:

Must arrive 7 days before start date to complete hiring documents

Must work onsite for at least 3 months (exceptions for those with housing and confirmed internet)

3 weeks accommodation in a hotel (candidate only; relatives at own cost)

Up to 300 relocation support (paid with first salary)

Flight reimbursement after probation (up to 200; only for the employee)